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Patient Access Representative Lead - LAC Requisition ID 2024-53220 Category Registration/Billing Overview The Patient Access Lead Rep is responsible for ensuring that the workload in Patient Access is flowing through the system in a timely manner. This position coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks. Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate. Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects. Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patients arrival. Assists in training new Patient Access staff and maintain staff work schedules. Ensures appropriate tools are available and working properly for staff to complete their jobs. Maintains WQ's and monitors quality and productivity and reports to supervisor. Qualifications Education: Associates degree or equivalent combination of education and experience. Skills: Demonstrated ability to effectively interact with peers in problem solving. Demonstrated traits of teamwork, cooperation, and displays a positive attitude. Excellent communication and customer service skills. Detailed understanding of the revenue cycle and its impact on the hospitals bottom line. Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate. Experience: Two years experience in scheduling, billing, registration, insurance authorization or customer service required. Experience in a healthcare environment preferred. MINIMUM PHYSICAL REQUIREMENTS Sitting Talking on phone/in person Typing on a keyboard Standing/walking Physically Active The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be const