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Accenture Salesforce Business Analyst in Columbus, Ohio

Job Description

The Salesforce Business Analyst is a key member of our Delivery organization in the US. In addition to being responsible for business analyses, the BA would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. They work with senior members of the team ensuring the successful delivery of Salesforce.com implementation. They should have solid functional and/or industry knowledge, as well as an understanding of Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Sustainability Cloud. They enhance Accenture’s marketplace reputation. Our clients are world leading organizations that are/have selected Salesforce.com to advance their business and the Consultant is an essential team member inside the organization.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts

Typical Day Snapshot

  • Work with internal Accenture teams to create client-specific materials and drive conversations around the Salesforce value proposition.

  • Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.

  • Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.

  • Mapping functional requirements to Salesforce.com features and functionality.

  • Understand and document requirements for configuring, testing and launching our CRM solution.

  • Understand CRM requirements and identify product requirements for future enhancements.

  • Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.

  • Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation.

  • Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and documentation for Salesforce.com users and help train new end users on Salesforce.com and related applications.

  • Configure Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List views, Assignment/Auto Response/Escalation, Workflows & Approvals, and Process Builder.

  • Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.

  • Supports PM with project updates, scheduling, invoicing, etc.

Basic Qualifications

  • Minimum of 2 years’ Business Analysis experience.

  • Minimum of 2 years’ as a Salesforce administrator or Salesforce App Builder.

  • Minimum of 2 years’ Experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation

  • Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years’ work experience)

  • Strong PowerPoint and written communication skills.

Preferred Qualifications

  • Experience working with sandbox and production environments to manage the distribution of system functional or process changes.

  • Interest in sustainability and broader environmental, social, and governance (ESG) topics.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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