Job Information
STATE OF NEW HAMPSHIRE - Department of Safety DATA CONTROL CLERK III (JOB ID: 39747) in Concord, New Hampshire
DATA CONTROL CLERK III(Job Id 39747) Location: US:NH:CONCORD Occupation Category: 43-0000 Office and Administrative Support Occupations Employment Type: FULL-TIME Post Date: 04/23/2024 Close Date: 05/23/2024 Salary: 17.460-22.930
State of New Hampshire Job Posting
Department of Safety
Division of Motor Vehicles
Bureau of Operations
23 Hazen Drive, Concord, NH 03305
DATA CONTROL CLERK III
Position #43405
The pay range for this position is $17.46 - $22.93 per hour
The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for Data Control Clerk III, SOC Title 43-4190 MISC RECORDS CLERKS-2, which has a 37.5 hour work week and is considered non-exempt.
SUMMARY:Monitors the control and review of transactions and documentationsubmittedto the Bureau of Financial Responsibility to ensure accuracy for data collection and input. Provides first-rate customer service to thegeneral publicand partners of the Division of Motor Vehicles (DMV).
YOUR EXPERIENCE COUNTS- Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below!See Per 405.1.
18 Months or 1.5 Years of additional relevant experience = Associate's degree
36 Months or 3 Years of additional relevant experience = Bachelor's degree
54 Months or 4.5 Years of additional relevant experience = Master's degree
MINIMUM QUALIFICATIONS:
Education:High school diploma or high school equivalency credential. Eachadditionalyear of approved formal education may be substituted for one year of required work experience.
Experience:Three years of experience in the review,analysisand control of EDP input data, two years of which must have been at the level of a Data Control Clerk II.
License/Certification:Nonerequired.
SPECIAL REQUIREMENTS:
1.Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record checkin order toensure suitability for exposure to confidential information.
2.Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in ahigh-volumecustomer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.
3.May berequiredto work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.Mayberequiredto travel throughout thestate and work at various satellite offices for periods of time.
RESPONSIBILITIES:
Reviews the accuracy of anddeterminesthe authenticity of a variety of documentationsubmittedto the Bureau of Financial Responsibility, to include abstracts, requests, reports,certificatesand citations,in order toprocess a range of motor vehicle transactions. Verifies documentationsubmittedagainst database information todeterminean identity match prior to processing transaction.Providestechnical guidance to thegeneral publicto ensure completeness of submissions andmakes contact withcustomersas necessary.
Utilizes computerized hardware and software to electronically capture and store source documents in an electronic file format through data entry or othermethodology.Retrieves and enters pertinent information into the DMV database(s).
Provides information to thegeneral publicand DMV partners via phone, email and other electronic mediaregardingmotor vehicle questions, laws, administrative rules, issues, and concerns,relativeto the Bureau of Financial Responsibility and the DMV. Res onds to non-routine inquiries by performing problem-solving, conductingadditionalresearch, contacting courts or police departments for information related to a conviction or issued citation or accident, and calculating suspension time. Refers more involved inquiries to supervisors.
References systemsoftware, databases, DMV E-Manual, the Internet or other methodologies toresearchlaws and rules,toreview customer informationand toaccept payments. Completescustomer transactionsafter all information and documentation isvalidatedand determined to be complete and in compliance.
Prioritizes incomingmotor vehicletransactions fromthegeneral publicthrough telephonic or other electronic mediabased ondetermination of applicable due dates and other time-sensitivecriteria. Processes and completes transactions by collectingappropriate feesin various tender types and issuing receiptsindicatingpayment has been made and accepted.
Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the state of each business day. Ensures that the daily petty cash and cash drawer areaccurateandaccounted for at all times.
Provides customer service at ahigh-volumepublic counter, call center, customer service area or workstation by answering questions and/or processing a variety of motor vehicle related transactions. Ensures that all transactions, telephone calls and electronic mediacomplywiththe Privacy Act.
Ensuresthat allprocesses andprocedures are being completed in an efficient andtimelymannerin support of the Bureau of Financial Responsibilitysgoals andobjectives.Assistswith responsibilities such as scheduling and prioritizing work assignments,assistingother employees and providing trainingin the absence of the supervisor.
DISCLAIMER STATEMENT:The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.An employee maybe requiredto perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.
For further information, please contact Brandy Cassada atBrandy.M.Cassada@DOS.NH.GOVor 603-227-4001.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
See this link for details on State-paid health benefits:
https://www.das.nh.gov/hr/benefits.aspx
Value of State's share of Employee's Retirement: 13.85% of pay
Other Benefits:
Dental Plan at minimal cost for employees and their families ($500-$1800 value)
Flexible Spending healthcare and childcare reimbursement accounts
*State defined benefit retirement plan and Deferred Compensation 457(b) plan
*Work/life balance flexible schedules, paid holidays and generous leave plan
*$50,000 state-paid life insurance plus additional low-cost group life insurance
*Incentive-based Wellness Program (ability to earn up to $500)
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