Job Information
The Otesaga Resort Hotel Banquet Houseman in Cooperstown, New York
Job Summary
As banquet houseman, you are responsible for the set-up, maintenance, cleanliness and organization of any banquet rooms, hallways, storage, and service areas. You are also responsible for the set-up, ongoing service, and breakdown of all audio/visual equipment for all groups and banquets. You must routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decoration. Attention to detail is of utmost importance in this role.
Essential Job Functions
To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Set-up banquet rooms per specifications of a banquet event order, including drinks, snacks, and other specified items.
Adjust banquet room layouts during service based on guest requests.
Reset rooms to their original state after events conclude.
During events you may be asked to assist servers by transporting tables & equipment and fulfill any client or management requests.
Setting up temporary dance floors, stages, tables and chairs
Provide guest service through setting up podiums, projectors, speakers, monitors and other AV equipment.
Help transport food, beverages, and equipment to off-premises event locations.
Train and educate new team members on the Otesaga’s process and policies.
Suggesting new menus items based on customer preferences and feedback.
Monitor and maintain inventory and par levels related to the event furniture and equipment, including but not limited to tables, chairs, glassware, and AV equipment.
Receive delivered supplies and verify correct items and quantities have been delivered.
Work with appropriate manager to successfully respond to any guest complaints, requests or concerns.
Comply with all health, safety, and hygiene standards and policies.
Perform any other job-related duties as assigned.
Education: High school diploma or general education degree (GED)
Required Experience:
The person in this position needs to:
Ability to work nights, weekends & holidays as required.
Excellent organizations and time management skills.
Reliably commute or plan to relocate before starting work.
Knowledge, Skills, & Abilities
Set a positive tone and strong work ethic, leading by example.
Maintain professional presentation (must adhere to company and department dress code).
Basic math and language skills.
Outstanding guest service skills.
Ability to clearly communicate both verbally and in writing.
Physical Requirements:
These physical requirements for this position may be accomplished with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 50 pounds. The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas. Vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Employees may use vision to monitor beverage and food quality and quantity.
Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.