Shire Center Supervisor in Cordova, Tennessee

Job Summary

Primary Role

Provide a brief summary describing the major role, responsibilities and purpose of the job. Summarize key areas of accountability and budget responsibility, if applicable.

Responsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas. Provides assistance to management to achieve business goals.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

Essential Functions

Responsibilities

Describe the essential job duties. After each, provide an estimate of the percent of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions.

  • Operations Lead (70%)

  • Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.

  • Effectively schedules employee hours to meet the needs of the business.

  • Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.

  • Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.

  • Addresses donor and employee concerns in a timely manner.

  • Properly documents and counsels employees on non-conforming events, working with management to determine root cause.

  • Perform all non-core area tasks, and those limited to CS and above.

  • Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.

  • People development (30%):

  • Provides regular feedback to employees and management regarding center and employee performance.

  • Ensures that employees are committed to customer service expectations.

  • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.

  • Participates in the employment application pre-screening and interviewing process for center staff.

  • Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

Education & Experience Requirements

Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates. Specify which are required and which are preferred. For UK, please do not use years of experience due to UK Legislation.

Essential: High School Diploma or equivalent required

Desired:

  • Experience in a laboratory, hospital, or other regulated environment is a plus.

  • Associates or Bachelor’s degree desirable.

Key Skills and Competencies

Describe critical skills needed to successfully perform job, which should be representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:

Leadership Behaviors

  • Be Positive

  • Be Accountable

  • Be Results Oriented

  • Be An Excellent Manager of Self and Others

  • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.

  • Good verbal communication and customer service skills.

  • Ability to multi-task and work as a team player.

  • Attention to detail and ability to work independently

  • Demonstrated technical competence

Other Job Components

Complexity and Problem Solving

Describe the decisions made by the incumbents on a regular basis. Include decisions within the incumbent’s authority to make as well as those decisions that must be referred to a higher level.

  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)

  • Refers to Center Manager for guidance decisions (internal)

  • Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)

  • Refers to management team for escalated donor/employee concerns (internal)

Internal and External Contacts

List contacts this job advises, consults and coordinates with on a regular basis. Describe to whom this job is accountable. Indicate each Contact Category (Internal, Vendor, Customer, or Other) and provide examples.

  • Reports to Center Manager (Internal)

  • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. (internal)

Other Requirements

List any other job requirements, including domestic travel, international travel, driver’s license, physical abilities required, etc.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.