Job Information
Corning Incorporated Customer Service Representative in Corning, New York
Customer Service Representative
Date: Jul 1, 2024
Location: Corning, NY, US, 14831
Company: Corning
Requisition Number: 63848
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:
Trusted products that accelerate drug discovery, development, and delivery to save lives
Damage-resistant cover glass to enhance the devices that keep us connected
Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
Precision glass for advanced displays to deliver richer experiences
Auto glass and ceramics to drive cleaner, safer, and smarter transportation
Corning Laser Technologies GmbH, an independent subsidiary of Corning Inc., develops laser processing systems and their automation for processing a wide variety of materials, including glass. From the latest advancements in laser technology and mechanical engineering, we develop highly efficient and reliable laser systems for improved quality and productivity for use in industrial production. This results in innovative machine solutions that stand up to the most demanding competition in terms of ease of use, reliability, quality and individual integration into production environments. Corning Inc. is a U.S. corporation headquartered in Corning, New York and is a world leader in the manufacture of a wide variety of glass products, including displays, touch panels and fiber optics.
For the support of our sales and service team we are looking for a Customer Service Representative. In this responsible position, you will be part of a global team responsible for supporting our international customers before and after the sale of our products and services. You will act as a link between our customers, the international sales and service teams, order/export processing and accounting to clarify status, production, delivery and invoice inquiries. Innovative and challenging - your tasks are demanding
General customer support of new and existing customers
Support and maintenance of customer portals of our customers
Independent preparation of quotations for our standard products, services and systems
Support in the preparation of quotations for system solutions and customer-specific services and inquiries.
Support of logistics processes in customer communication
Independent, self-dependent handling of internal department logistics
Evaluation of warranty claims, support of customer returns and their exchange/replacement.
General administrative activities in sales/aftersales
Professionally and personally - your qualifications are convincing
Completed commercial training
Ideally first work experience in a similar position
Experience in working with ERP systems Microsoft Navision
Experience in customer service for international customers
Experience in machine / special machine construction in the area of customer support
Distinct customer orientation
Ability to work independently and on your own responsibility
High ability to work in a team and organizational skills
We offer you sophisticated tasks in an attractive and international working environment with a dedicated and experienced team. An uncomplicated working atmosphere including a good life-balance through flexible working hours, fairness and a high regard of our employees distinguish us as an employer. Have we caught your attention? Then we look forward to receiving your application! Join the Corning Team Today!
This position does not support immigration sponsorship.
The range for this position is $39,472.00 - $54,274.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.
Corning Puts YOU First!
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
Nearest Major Market: Corning