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San Mateo County, CA Employment Services Specialist II (Open and Promotional) in County of San Mateo, California

Employment Services Specialist II (Open and Promotional)



Employment Services Specialist II (Open and Promotional)


$71,385.60 - $89,232.00 Annually


County of San Mateo, CA

Job Type



Human Services Agency

Job Number



1/27/2021 11:59 PM Pacific

  • Description

  • Benefits

  • Questions


The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for the Employment Services Specialist II. There are currently three vacancies located in Employment Services/SMC Works and Staff Development. Although this recruitment may be used to fill future vacancies.

Under general supervision, the Employment Services Specialist II will provide a variety of employment services to clients including assessment, counseling, and case management. Employment Services Specialist II will exercise independent judgment in assessing and counseling clients regarding training and employment in accordance with established County policies and procedures and program regulations.

Examples of duties may include, but not limited to, the following:

  • Screen clients for eligibility for a broad range of employment related service strategies to guide individuals into the labor market.

  • Utilize a variety of vocational assessment materials, inventories and information to analyze and interpret client skills, abilities, aptitudes, values, and personal traits to develop service plans that strengthen entry/re-entry into the labor market.

  • Assist and support clients in making career decisions, setting training and employment goals and identifying and implementing strategies to achieve goals.

  • Develop and write individualized employment plans with clients; consult with other staff and agencies, schools and employers.

  • Provide and document individual and group vocational counseling and referral services.

  • Assist in developing knowledge of employment and job placement opportunities.

  • Arrange and schedule training and educational programs for clients.

  • Draft and administer training contracts.

  • Establish and maintain effective communication and working relationships with clients, schools, employers, other agencies, and community organizations.

  • Learn and implement technical program rules, regulations, and procedures.

  • Conduct community outreach and recruitment activities.

  • Write a variety of documents including case notes, letters, contracts, reports, and required forms.

  • Interpret policy to plan and update program training.

  • Train new staff on key aspects of operations, including key tools and technology that assist in applying program policy.

  • Work with supervisors to develop and conduct individual on-the-job training for new employees having difficulty applying policies and procedures.

  • Assist and teach staff how to navigate program policy and procedure handbooks.

  • Develop successful training programs and materials using adult learning theory.

  • Shadow staff and units trained in order to better understand the day-to-day processes and how to best apply state/federal/local regulations in order to continuously improve future training.

  • Train ongoing staff and supervisors on new or updated policy/procedures.

  • Provide assistance in interpretation of data and reports, analyze and identify trends and assist in developing recommendations.

  • Assist in collecting and disseminating quality assurance data, identify error trends and assist in developing training curriculum.

  • Create graphs, charts, and summary reports to communicate the findings to various stakeholders.

The ideal candidate will have two years of professional experience providing a variety of employment services to clients including assessment, counseling, and case management; demonstrated a broad range of skills and abilities working with a diverse population as it relates to their employment needs; experience interpreting laws, rules, regulations, standards, policies, and procedures; and be highly proficient in using standard computer software programs for word processing, spreadsheets, or databases. In addition, the candidate must possess excellent interpersonal and writing skills and have a general understanding of the principles, practices and techniques of career and vocational assessment and counseling, problem solving, and interviewing.

Because of the diversity of the communities we serve, the ability to speak, read, and write fluently in both English and Spanish is highly preferred.


Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify for an ESS II is two years of professional experience providing a variety of employment services to clients including assessment, counseling and case management.

Knowledge of:

Principles, practices and techniques of career and vocational assessment and counseling, including interviewing and problem solving techniques; community resources and referral services; employment practices and strategies and local labor market trends; educational and employment training schools, programs and services; applicable federal, state and local laws, rules and regulations, and County and program policies and guidelines; computer applications related to the work and office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

Assess and counsel job seeking clients effectively and assist them in employment problem solving and decision making; develop individualized, practical and effective employment training plans; establish and maintain effective working relationships with clients, employers, schools, County staff and others; plan and conduct individual and group vocational exercises and workshops; communicate effectively, both orally and in writing; understand, explain and apply laws, rules, regulations, policies and procedures; exercise sound independent judgment within established policies and guidelines and maintain accurate records and files and prepare clear and concise reports, correspondence and other written materials.


Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.


Final Filing Date: Wednesday, January 27, 2021 at 11:59 p.m. PST

Application Screening: Thursday, January 28, 2021

Panel Interviews: Tuesday, February 23, 2021 and/or Wednesday, February 24, 2021

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

Analyst: Arlene Cahill (09182020) (Employment Services Specialist II - G238)

Please visit for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.


IMPORTANT - PLEASE READ CAREFULLY: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Completeness, neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. Information presented in your application or resume will not be accepted in lieu of answering these questions in detail.

  • I have read and understand this important information.


Describe your work experience providing educational support services, career counseling, and/or employment services, including assessment to clients. Include in your response the following information: A) where the experience was gained; B) your role and duties performed; C) length of experience; D) population(s) you served; and E) the challenges you encountered.


Describe how you engage client(s) in services, specifically clients exposed to trauma. Provide an example from your experience.


Describe your case management experience including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet a client's service needs. Please highlight any experience working with clients facing multiple barriers to employment.


Describe how your education, work experience and background, qualifies you for the Employment Services Specialist II position in the Human Services Agency.

Required Question


County of San Mateo


County of San Mateo Human Resources Department

455 County Center

Redwood City, California, 94063-1663


(650) 363-4343

(650) 363-4303



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