Job Information
ThermoFisher Scientific Customer Service Representative, onsite in Courtaboeuf, France
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.
Location, Courtaboeuf
Responsibilities:
Enforce to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
Provide hard-working customer service support to Life Technologies French customers through various channels of communication.
Handle and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
Maintain customer accounts by recording account information accurately and securely.
Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
Identify and assess customers' needs, advising activities to appropriate departments for successful implementation.
Build and maintain balanced relationships of trust with customers through open and interactive communication.
Work on assignments and projects as part of a collaborative team.
Address and resolve customer inquiries and complaints independently.
Maintain daily customer service reports, ensuring accurate and up-to-date information.
Advise customers of deals and promotions to improve customer happiness.
Coordinate with carriers and suppliers to ensure efficient delivery and service.
Perform general office and reception duties as the need arises.
Minimum Qualifications:
- Confirmed experience in similar administrative roles (Junior profiles with a customer care qualification can apply)
It will be valued:
Proficiency with Microsoft Office suite.
Ability to work effectively in a team.
Excellent time management skills.
Conflict resolution skills.
Strong multitasking abilities.
Good interpersonal and communication skills in French and English.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.