Job Information
Nicklas Supply, Inc. Counter Sales - Plumbing in Cranberry Township, Pennsylvania
Nicklas Supply is hiring. Multiple locations available. Bridgeville - Pittsburgh - Cranberry
Counter Salesperson Plumbing knowledge preferred
Job purpose
Increase sales and customer satisfaction by assisting walk-in and telephone customers in the selection of needed products, by applying technical knowledge to satisfy customer needs Duties and responsibilities · Professionally greet customers. Build working relationships with vendors and internal customers...do this by providing customer service, being kind and courteous, maintaining interpersonal relations, having a positive attitude and pleasant telephone etiquette · Handle difficulties with with diplomacy - seek assistance if needed · Promote branch and companywide promotions and specials · Enter orders accurately and follow-up on special requests · Process customer returns, including required paperwork, execute prompt and effective resolutions to customer issues · Evaluate and process warranty claims using company and/or manufacturer warranty policies · Select correct products from stock to sell · Assist outside sales team · Receive payment or obtain credit information · Clean and maintain the counter area and displays of product in an attractive manner · Restock displays of merchandise · Assist and resolve customer complaints · Keep updated on new product information and upcoming product promotions · Determine product required by customer and suggest alternative and/or additional products related to customer's order · Adhere to all OSHA guidelines and NSI safety and company policies · Ability to operate forklift and order pickers · All other duties as assigned
Qualifications and Education: Sales - Customer Focus - Navigating within the Organization - Contributing to team success - Wholesale distribution, product and application knowledge preferred - Must be able to lift 75 lbs - Valid Pennsylvania driver's license - Forklift certification
Working conditions (if applicable) · Occasional evening and/or Saturday work as required · Noise level is usually moderate to loud Physical requirements (if applicable) · Performed while standing, sitting and/or walking · Requires the ability to communicate effectively using speech, vision and hearing · Requires the use of hands for simple grasping, repetitive motion, and fine manipulations · Requires bending, squatting, crawling, climbing, reaching · Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds · Requires the ability to work in extreme weather conditions (both hot and cold) · Requires close vision, color vision, depth perception, and the ability to adjust focus #job #team #sales #customerservice #plumbing