Job Information
Bayer West Bred Ops Analyst in Creve Coeur, Missouri
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
West Bred Ops Analyst
YOUR TASKS AND RESPONSIBILITIES
The primary responsibilities of this role, West Bred Ops Analyst, are to:
Major Tasks Lead team into changing IT environment to align processes with other parts of the Ag business
Develop operational continuous improvements related to delivering the business including, but not limited to order process, Salesforce, ConnectIN, MyCrop, IRD, SAP, SalesForce, SeedBin, Tableau, and other systems to ensure operational excellence and business sales objectives
Responsible for processing parent seed orders which includes using the internal customer platform.
Collaborate with key Bayer internal stakeholders including SAM’s, TPM’s, Product Supply team, Credit, Finance, SAP Material and Master Data teams, WestBred Seed Suppliers, and ProCo’s.
Primary contact for the SAM’s and ProCo plants on order and delivery inquiries.
Resolve questions on billing, shipment, or disputes which could include allocation, availability, and quality.
Provide production planning and sales reports on a weekly basis during each planting season.
Provide ad-hoc reporting as needed. Ensure account(s) structure and set-up is aligned with how the customer delivers their business within the Bayer systems. Lead special projects between the plants and Product Supply team, as needed.
Responsible for team development activities and cadence of such meetings
Drive day to day operational details to meet business demands that ensure superior customer service including but not limited to E- Connectivity, account structure, phone coverage and data management.
Present and conduct trainings on BCS systems, programs and tools for customers and internal groups.
Lead weekly team meeting Seek customer feedback to track satisfaction level and identify solutions where there are gaps. Manage research, resolution, documentation and communication for complaints and errors.
Provide value-added services that enhance the customer experience and induce loyalty.
Understand, advise and support accounts on product updates, marketing, and operational programs.
Drive SOP management and storage Manage Business Continuity Plan for Wheat business
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
Required Qualifications:
BS/BA preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Mgmt, or other business-related discipline.
5+ years of professional experience preferably in Customer Service Work in a fast-paced, multi-tasking, agile environment
Customer-Focused Excellent problem-solving and analytical skills
Strong communication skills including the capability to clearly present information and influence others
Works well in a team environment to achieve common goals
Maintains strong relationships with cross-functional co-workers
Ability to organize and lead small projects
Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision
Works with a sense of urgency and ensures data accuracy
Experience in SAP and SalesForce
#LI-US
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location: United States : Missouri : Creve Coeur
Division: Crop Science
Reference Code: 835913
Contact Us
Email: hrop_usa@bayer.com
Job Segment: Agricultural, Agronomy, Data Management, Supply Chain, Supply, Agriculture, Data, Operations