Job Information
Delaware North Hotel Director, Mardi Gras Casino in Cross Lanes, West Virginia
Req ID: 36468
Category: Front Office
Job type: Full-Time
Subsidiary: Gaming
The opportunity
Delaware North Gaming is hiring a Hotel Director to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Hotel Director, you will oversee the operations of all departments at Mardi Gras Casino and serve as a key decision maker and strategic business leader. You will lead by example and ensure guests consistently receive the highest level of service during their stay.
Pay
Minimum – Anticipated Maximum Base Salary: $84,200 - $113,700 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Lead and supervise all hotel operational areas; support General Manager in the areas of guest services, transportation, parking, front desk, etc.
Develop and implement standards of guest quality of service and team member performance in all hotel departments; train and develop team members
Adhere to and enforce sanitation and health and safety procedures; ensure compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, and employment guidelines
Evaluate and recommend operational enhancements to improve guest service and satisfaction
Produce department budgets and forecasts; make recommendations to improve cash flow
More about you
Bachelor's degree in related field or equivalent required
Minimum of five years of managing large teams in a hospitality environment
Ability to analyze data and make sound business decisions
Superior written and verbal communication skills
Superior organization and guest service abilities
Shift details
Day shift
Evenings as needed
Weekends
Who we are
Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.