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Operations Deployment Manager, Channel Strategy and Operations

Cupertino,California,United States

Sales and Business Development

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Worldwide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise. We are growing our team and we are seeking an Operations Deployment Manager to ensure that Apple’s branded fixtures in over 17,000 reseller locations throughout multiple countries are maintained to Apple’s high standards to ensure the best customer experience. You excel at working independently and as part of a large, cross-functional team, and you are able to effectively interact and influence all levels within the organization.

Description

• Partner directly with region program managers to deliver Apple look-and-feel standards while delivering within the parameters of reseller operations. - Oversee repair and maintenance activities; partner with project managers and vendors to ensure repairs are processed in a timely and satisfactory manner. - Review and monitor maintenance reports to identify effective ways to manage costs. - Calculate optional spend for each program, reseller and location. - Manage end-to-end deployment initiatives across multiple regions, ensuring communication of global strategy, adherence to timelines, and seamless execution. - Proven track record of successfully delivering large-scale projects in diverse, international markets - Create and manage budgets for each country; keep program managers informed of costs in real time. Identify and resolve negative trends. - Partner with internal design teams to validate repair methods and techniques to meet brand expectations. - Continued assessment of overall program cost and ROI for Apple. Maintain close working relationships with Finance, Marcom and Sales teams. - Spend time in-shops to identify program improvements. Maintain an intimate knowledge of all business aspects of Apple Branded Programs. - Constant and strong communication with team members globally.

Minimum Qualifications

• Generally requires 5+ years of Retail management experience in a high-volume, fast paced environment

• 5+ years of proven project management experience

• Self-starter with innovation, integrity and attention to details

• Excellent communication, planning and analytical skills necessary as well as a deep understanding of the Apple brand

• Ability to manage and organize multiple projects with competing priorities and different timescales

• Strong retail operations and finance background

• Proficiency in Mac OS, iOS, Word, Excel and Keynote

• Experience working in an international role

• Approximately 10% travel required, both domestic and international

Key Qualifications

Preferred Qualifications

• Supply chain or inventory management background a plus

• Deep working knowledge of facilities and maintenance practices a plus

• BA degree or equivalent experience

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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