Job Information
Siemens Coordenador de Engenharia (Lifecycle) in Curitiba, Brazil
Job Family: Engineering
Req ID: 432469
We are seeking for a Lifecycle Team Coordinator /Technical Support Coordinator, you will lead and manage the development of a technical support team in Brazil, reporting to the Lifecycle Line Manager and your Country Manager.
To Lead and manage multidisciplinary technical Support and Solutions team, achieving excellence in quality and meeting the customer's value stream. Develop talents and technical teams for high performance culture. Introduce modern concepts of process, customer care, automated activities and management
The position role includes team coordination and management by supporting the team, evaluating resource needs, helping scaling issues, measuring performance, and assure the team is following the right process through the project lifecycle execution.
What We Need from You
Bachelor’s degree in electrical engineering or equivalent
5+ years of relevant work experience in Electrical/Software
Team management experience
Fluent English language skills
JIRA and/or other Project Management tools
Experience with DevOps environments and NOC services
Experience with C-Level interactions, presentations and negotiations
Nice to have
PMI certification
ITIL certification
Fluent or Advanced Spanish
Your challenges
Responsible for the performance cycle of a team of professionals, involving the joint creation of individual development plans, performance monitoring, feedback and training.
Coordinate internal resources and third parties / suppliers for the perfect execution of projects
Assist in project prioritization and resource allocation by providing technical support and solving conflicts and/or restrictions.
Handle personnel utilization by determining responsibilities and accountabilities
Analyze project experiences by highlighting best and worst practices during the course of each project
Measure project performance using appropriate tools and techniques
Assure the customer experience with our solution is being satisfactory
Help the improvement of the Lifecycle’s team profit revenue,
Foster a positive and effective relationship with internal and external stakeholders
Ability to work independently and be self-motivated and effectively in a team environment
Strong oral and written communication skills
Highly organized and efficient