Shire Jobs

JOB SUMMARY

Under minimal supervision from the Manager, Citrix and VDI Platforms, the Systems Engineer II-Citrix position is directly responsible for the administration, support, and delivery of the enterprise Citrix environment. Responsibilities include troubleshooting and resolving production issues, application issues, and deployment issues, as well as monitoring the environment to maximize up time. The Reliance Citrix environment is very complex and supports most of the Reliance Steel and Aluminum Co. subsidiaries. This position is key in helping deliver applications to the enterprise. In addition, the Systems Engineer II-Citrix will provide second-level escalation support.

ESSENTIAL FUNCTIONS Systems Engineering - Architects, implements, and supports infrastructure technologies.

• Review existing technologies for vendor support and end-of-life information.
• Contribute to defining systems and creating architectures
• Contribute to designs, implementation, integrations, and testing of the Citrix environments
• Support the deployment, operations, and maintenance of infrastructure technologies
• Support application teams as they deploy new features in their application within a Citrix environment.
• Contribute to identifying migration path needs
• Participate in continual improvement of Citrix environment by researching issues, suggesting improvements, and keeping abreast of the technology roadmap for upgrades.

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

• Demonstrate knowledge of routine techniques, skills, equipment, and procedures
• Ensure maximum availability of the system by administering, monitoring, and supporting all aspects of the Citrix environment
• Resolve production and deployment issues by troubleshooting and correcting medium to high complexity problems that affect operation of the environment
• Develop and maintain documentation of the Citrix environment
• Work to develop additional technical knowledge and skills
• Troubleshoot any application issues including network issues that impact Citrix performance over LAN and WAN
• Provide after hours and on-call support
• Monitor performance and operations of applications in a Windows 2012 R2 XenApp environment using various tools
• Follow change control process by entering Incidents into IT Service Management System (ServiceNow) for approval when making changes to Citrix environments
• Provide second level escalation support assisting Support Desk and Field Operations by developing and training these groups to support Citrix at the client

SUPPLEMENTAL DUTIES and RESPONSIBILITIES

Assist with print server issues and print queue management

Provide technical support for the Windows engineering team and the clients they support. This includes assistance with new server build outs of windows systems and troubleshooting existing systems in the enterprise

Pursues training and development opportunities; Strives to continuously build knowledge and skills

Assist personnel in other RTS departments to resolve technical and/or application issues

Other duties as requested