Job Information
Houston Methodist Public Safety Security Shift Coordinator - Nights in Cypress, Texas
At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. This position provides Public Safety/Security to patients, visitors, physicians, and employees. This position exercises sound judgment and is self-motivated to work with limited supervision. The Public Safety/Security Shift Coordinator position must be flexible to work shift assignments, which includes all shifts and weekends. This position utilizes camera and card access systems.
PEOPLE ESSENTIAL FUNCTIONS
Utilizes clear communication using professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter.
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate.
Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.
SERVICE ESSENTIAL FUNCTIONS
Secures premises and individuals by patrolling facilities; monitoring surveillance cameras and access points to permit authorized entry, ensuring all Security Officers do the same, as needed.
Responds to all radio dispatches as necessary, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Coordinates appropriate hand-off communication at change of shift.
Responds immediately to all emergency codes and takes action appropriately.
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Participates in training, drills and actual events according to policies and procedures.
Conducts quality audits and documents security systems checks to ensure proper functionality.
FINANCE ESSENTIAL FUNCTIONS
Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.
Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs.
Utilizes and maintains HM and department equipment according to manufacturer specifications. Uses resources efficiently.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Supports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Implements actions that promote a workplace safety culture and proactively prevents workplace violence.
Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Participates on various council committee meetings, as requested. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Associate's degree in criminal justice or related field preferred
WORK EXPERIENCE
Two years security or related field experience
Healthcare experience preferred
LICENSES AND CERTIFICATIONS - REQUIRED
SECUR-N - Security Officer Non-Commissioned- State Licensure -- Submission of application within 14 days of hire date, and obtained within one year within 14 days OR
SECUR-C - Security Officer Commissioned - State Licensure -- Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 within 14 days AND
IAHSS-B - Certified Security Officer-Basic (IAHSS) within 90 days OR
IAHSS-S - Certified Security Officer-Supervisor (IAHSS) within 90 days OR
IAHSS-A - Certified Security Officer-Advanced (IAHSS) within 90 days AND
DL - Driver License - State Licensure -- must obtain in Texas within 90 days AND
NVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days
LICENSES AND CERTIFICATIONS - PREFERRED
- BLS - Basic Life Support (AHA)
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Must have the ability to multi task and function calmly in stressful situations
Must possess strong customer service skills
Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
Knowledgeable of all Public Safety Policies and Procedures
Understand HIPAA and Patient confidentiality compliance
Demonstrates emergency preparedness knowledge
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform Yes
Scrubs No
Business professional No
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* Yes
TRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.