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Santander US Specialist, Business Process Management in Dallas, Texas

Description

Brief Description

Summary of Responsibilities: The Business Process Coordinator will be the central point of contact for all Operation Procedures, Toolbox updates, Archived T-Cast and Archived Practices. Duties include, but not limited to: initial documentation creation, updates, and archived. The role will also ensure all business documentation changes are communicated to the necessary teams.

Description

Summary of Responsibilities:

The Business Process Coordinator will be the central point of contact for all Operation Procedures, Toolbox updates, and process map creation. Duties include, but not limited to: initial documentation creation, updates, and archived. The role will also ensure all business documentation changes are communicated to the necessary teams.

Essential Functions:

  • Facilitates the documentation process for Business procedures. Includes both initial creation and updates to documentation. Driven through business partner meetings and other methods of communication when necessary.

  • Completes all procedure tasks assigned by management per departmental procedures.

  • Partners with business partners to drive completion of documentation ensuring alignment to all applicable standards.

  • Ensures that all Operations Procedure changes are properly documented

  • Assist/Facilitate in meetings with various internal departments including, but not limited to: operations, marketing, compliance, legal, and training on procedure documentation.

  • Establishes and maintains effective working relationships with key business managers and teams.

  • Establishing Operational Business processes/applications knowledge to effectively create documentation.

  • Proactively escalates items at Risk to management with alternative possible solutions to move effectively towards task completion.

  • Assist new hires via side by sides to help understand the department.

  • Develops and maintains a detailed understanding of business processes and applications, customer needs and priorities.

  • Effectively document Excel trackers with documentation updates.

  • Assist with documentation retrieval required for exams or evidence as needed.

  • Works toward understanding the appropriate Regulatory impacts within procedure documents and advises appropriate updates.

  • Works toward understanding the Risk opportunities within procedure documentation and advises appropriate management.

Other Functions:

  • Special projects as requested.

  • Performs other duties as assigned.

Requirements:

  • 2+ years Auto Finance Experience strongly preferred will consider relevant industry experience.

  • Word and Excel proven skills.

  • 1 -2 years documenting processes or procedures.

  • Strong writing skills.

  • Demonstrates integrative thinking.

  • Demonstrates problem solving skills.

  • Excellent communication skills.

  • Strong influencing skills.

  • Strong Organizational Skills.

  • Ability to multi-task.

  • Time management skills, including monitoring deadlines.

  • Ability to adapt to a dynamic, rapid changing business environment.

  • Ability to mentor junior team members.

  • Basic Regulatory Knowledge (auto applicable).

Working Conditions:

  • Extended working hours may be required as dictated by management and business needs.

  • Travel to multiple facilities may be required.

  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.

  • May be required to sit and review information on a computer screen for long periods of time.

  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

  • Corporate office role.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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