Job Information
CityVet Operations Support Specialist - Urgent Care in Dallas, United States
JOB SUMMARY
The Operations Support Specialist is responsible for providing support to the operations and training team, and additionally, be a source of support for all CityVet clinics.
It is the responsibility of the Operations Support Specialist to provide direct center support for DeNovo launch and pricing strategy, field support staff hiring, incoming ticket management and on-boarding support for new Practice Managers and DVMs.
As the key areas of responsibility grow and change, some of the key areas of support will update and adjust accordingly.
RESPONSIBILITIES & DUTIES
Manage to completion the tasks requested, including, but not limited to organizing field training needs, setting up meetings, organizing field events and generating requested data and reports
Support the management of companywide initiatives as outlined in the directives and expectations of the project
Provide administrative support to all CityVet Clinics by answering Open Tickets in a timely manner
Provide direct support for the CityVet training curriculum including future development of course work, delivery to field and follow up
Provide support for DeNovo center openings, including support for weekly meetings as needed, on-site support for openings and team member training
Oversee price analysis and data collection for new market entry
Provide M&A support for the integration team as needed
Complete all requested reporting, data, meeting transcribes, presentations and research as directed by the Home Office team with a priority with Operations and Training
Assist in support staff hiring and manage recruiting efforts for CityVet locations including opening, monitoring, support staff and management phone screens and assessing requisition for potential sponsorship
Complete all tasks as assigned by supervisor
CAREER DEVELOPMENT
Opportunities for career advancement include, but are not limited to:
Home Office growth positions
Field Training role
QUALIFICATIONS & SKILLS
· Excellent customer service skills
· Incredibly detail oriented
· Unwavering time management skills
· Ability to properly prioritize and complete tasks simultaneously
· Strong relationship building initiative
· Familiarity with Microsoft platform
· Maturity, good judgement, and professional demeanor
· Self-driven, takes initiative, working with minimal supervision and direction
· Able to work nights, weekends & holidays as needed
· Ability to demonstrate and uphold CityVet's core values
REQUIREMENTS
Some weekend availability required
Experience in an Urgent Care facility is strongly preferred
· High school diploma or GED
· Computer proficiency
· At least 1 year of veterinary industry experience preferred
· Lift 50 lbs to waist height
· Frequent standing, bending, walking, lifting, carrying, and reaching
· At least 18 years of age at the time of hire