Shire Jobs

Account Manager

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Davao City, Philippines

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1549273EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

• Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams

• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels

• Responsible for managing sales territory and achieving monthly quotas

• Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary

• Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have:

• 4-5 years working in an account management environment

• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint

• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

• Proven track record of success in sales or account management

• Passion for exceptional customer experience and sales

• Aptitude to learn and optimize new technology and data

• Problem-solving skills Excellent verbal and written communication skills

• Demonstrated ability to prioritize and multi-task in a time-sensitive environment

• Execute high level of independent judgement and critical thinking

• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences

• Professional and polished demeanor

• Experience in high volume calling preferred

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

• Paid Time off

• Birthday Time Off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.

• Recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1549273EXTERNALENGLOBAL&step=1&utm_source=none)