Shire Jobs

Technology Support JobID: 11503

• Position Type:

  Technology/ Tech I

• Date Posted:

  12/13/2024

• Location:

  Administrative Service Center - ASC

    

The Davenport Community School District is an EEO/AA employer.

Minimum Salary: $18.06 (Dependant on Education and Experience)

Duties & Responsibilities:

(Essential Functions of Position, Major Responsibilities, Summary of Key Duties, Special Assignments, Relationships)

• Pay strict attention to detail

• Execute jobs and maintain security software

• Assists with software applications (troubleshooting, website access, software access) to resolve problems

• Develops and documents procedures to efficiently resolve common problems

• Provide technical help in person and over the phone

• Provide documentation of problems encountered, solution to problem and assist other technicians in problem resolution

• Interpret error messages and provide assistance when problems occur

• Manage and complete projects assigned

• Ensures compliance with software licensing agreements by maintaining and accurate and up-to-date tracking of software purchases, license keys and installations.

• Conduct in-service training for support staff

• Write and maintain documentation for current processes

• Install and test software as needed and assist in the training associated with the software

• Work on all technology equipment in the DCSD (computers, chromebooks, scanners, etc.)

• Performs other duties as assigned

  Physical Requirements of Position:(HBV ?Yes ? No)(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)While performing the duties of this job, the employee is regularly required to -

• Sit, stand, speak, hear, see, and walk to carry out routine duties.

• Must be able to occasionally lift, move, or push items of 50 lbs. such as assisting children or moving/rearranging furniture.

• Meet multiple demands from several people and interact with the public and other staff.

  Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Noise level is quiet to loud.

• Work may be indoors and/or outdoors.

• Work may be in non-air-conditioned rooms.

• Substance-free environment.

• Fast-paced atmosphere with constant contact with students, staff, or the public.

  Special Qualification Desired:

(Personal Qualities, Education, Skills Needed, Experience, Etc.)

• 3-5 years experience in a technology environment

• Able to communicate effectively and have Good interpersonal skills

• Must be accurate, efficient and detail oriented

• Ability to analyze and prioritize

• Possess training skills and be able to present to and train staff and others, one on one and in groups

• Ability to learn new equipment, tools, technology and software quickly

• Good attendance and reliability

• Ability to perform multiple tasks under pressure

• Team player

• Proficient in multitasking

• Demonstrated troubleshooting, follow-through, and critical thinking skills