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Job Number: R0199764 Technical Support Engineer Key Role: Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies specific functional knowledge and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance and may review or guide activities of more junior employees. Basic Qualifications: Experience providing customer support to end users either in person, through email, or over the phone Knowledge of Windows and Linux operating systems Ability to administer application, user, and systems accounts Ability to analyze, diagnose, troubleshoot, and resolve end user IT issues, including software applications, web applications, and peripheral devices TS/SCI clearance Bachelor's degree CompTIA Security+ or DoD 8570 IAT Level II Certification Additional Qualifications: Experience working with virtualization technology Experience working in SAPF/SCIF environments Experience using Splunk, ACAS, or STIGs Knowledge of networking devices and configuration Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Create Your Career: Grow With Us Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities likeupskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. A Place Where You Belong Diverse perspectives cultivate collective ingenuity.Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time. Support Your Well-Being Ourcomprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home. Your Candidate Journey At Booz Allen, we know our people are what propel us forward, and we value relationships most of all.Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and org