Shire Jobs

Full job description {#full-job-description tabindex="-1"}

Overview

Are you someone with a background in customer service, eager to broaden your skill set and grow with a reputable company? Wagner Roofing & Construction Solutions is looking for a dedicated and reliable full-time Office Administrator to join our team! As the Office Administrator, you will collaborate closely with the Account Manager and Sales Team to craft the initial impression of our brand to our esteemed clients. Your role would be pivotal in ensuring that customers receive exceptional care across all communication channels. Additionally, you will coordinate the Sales Team's appointments based on the specifics of each customer's inquiry.

Position Requisites

The Office Administrator position requires the following knowledge, experience, and skills:

• Customer Service
• Scheduling
• CRM Knowledge
• Proficiency in Office 365
• Time Management
• Detail-oriented Mindset
• Strong Organization and Communication Skills
• Attentive Documentation Skills
• Conflict Resolution Skills
• Multi-Tasking Abilities

Position Responsibilities

The Office Administrator comes with the following responsibilities:

Receptionist Duties:?

• Greeting customers as they enter the office
• Answering and directing inbound calls to the proper party according to circumstance (take detailed messages if party is unavailable)
• Provide general information about services and products of Wagner Roofing & Construction Solutions
• Communicate effectively and professionally using proper grammar---both orally and in writing
• De-escalate high-stress situations

Appointment Scheduling/Lead Generation Duties:

• Answer inbound calls and make outbound calls regarding setting appointments with designated script
• Create and maintain contacts in CRM including thorough details of the job
• Communicate with leads and maintain relationships through various communication platforms (i.e. Facebook, Email, Messaging, Calls)
• Assign appointments to Sales Department accordingly in CRM
• Use rehash script to reach out to future follow-up leads and track communication in CRM

Office Assisting Duties:

• Maintain a clean workspace and lobby
• Retrieve daily mail and scan/upload bills, invoices, and other important documents to accounting email
• Send thank you cards to past customers
• Assist Account Manager with mailing invoices on occasion

Employment Terms

The Office Administrator have a schedule of 40 hours per week, working Monday through Friday from 8:00 AM to 5:00 PM at our office. If you are ready to join a team that values integrity and confidence, and where your contributions truly matter, we would love to hear from you. Apply today and take the next step in your career with Wagner Roofing & Construction Solutions.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Defiance, OH 43512 (Required)

Ability to Relocate:

• Defiance, OH 43512: Relocate before starting work (Required)

Work Location: In person