Job Information
Bentley Systems Business Solution Support Specialist, Partner Programs in Delhi, India
Location: All India, Home-based/Hybrid/office
Position Summary:
As a Business Solution Support Specialist within Bentley Systems' Partner Programs team, you will play a pivotal role in ensuring the success and satisfaction of our global network of partners. Your primary focus will be on providing exceptional program support, troubleshooting issues, and offering guidance to Bentley Partners, to maximize the effectiveness of various business solutions facilitating their success in promoting, selling, and implementing Bentley’s software products and solutions.
Team
You will be part of a global organization (Bentley) working alongside dedicated professionals who are committed to fostering strong relationships with our partners and driving the growth & success of Bentley's partner ecosystem. As a Business Solution Support Specialist, you will collaborate closely with colleagues across various departments to identify opportunities for improvement and implement solutions to enhance productivity, efficiency, and effective support of Bentley's partners worldwide.
Opportunity
Join Bentley Systems and embark on a rewarding career journey as a Business Solution Support Specialist, focusing on partner program support. This role offers a unique opportunity to work in a dynamic environment, engage with partners globally, and contribute to the growth & success of Bentley's partner network.
Your Day-to-Day:
Serve as the primary point of contact for Bentley's partners, providing timely and effective support, guidance, and assistance
Address partner inquiries, troubleshoot issues, and escalate complex problems to internal teams for resolution
Utilize ticketing systems or other tracking tools to document and prioritize support requests
Collaborate with partners to ensure their needs are met, and they receive the necessary support to drive success
Develop and maintain materials, documentation, and resources to support partner enablement and knowledge transfer
Ensure high partner sentiment score by ensuring timely and efficient support
Cultivate strong, collaborative relationships with partners, acting as a trusted advisor and advocate for their interests
Work closely with cross-functional teams internally, including partner operations, partner enablement and other business units
Facilitate collaboration and support between Bentley and its partners, fostering a mutually beneficial partnership ecosystem
What You Bring to The Team:
Strong technical aptitude with a solid understanding of software applications and IT (Information Technologies) infrastructure
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
Effective communication, both verbal and written and interpersonal skills, with the ability to build rapport and convey technical concepts to non-technical audiences effectively
Excellent problem-solving and troubleshooting abilities, with focused mindset and a passion for delivering exceptional support and service
Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities effectively
Ability to work independently but should also have a collaborative mindset with the capability to work cross-functionally and build effective relationships internally and externally
Regular reporting and performance management
Desired Skills
Knowledge of business processes and workflows along with experience in business solution platforms such as ERP systems, CRM software, or collaboration tools
Working experience in partner programs, support, and/or partner operations roles
Experience in providing technical support & troubleshooting issues
Familiarity with software industry best practices, partner ecosystems, and their dynamics
Ability to analyze data and performance metrics to drive insights and make data-driven decisions
Knowledge of Bentley's products, solutions, and partner programs is a plus
Accountability
As a Business Solution Support Specialist, Partner Programs, you are accountable for providing exceptional support & guidance to Bentley's partner network, ensuring the successful adoption and utilization of partner program tools, driving partner engagement contributing to the success and growth of Bentley's partner programs.
Qualifications/Experiences
Bachelor’s degree in business, marketing, communications, information technology, business administration, or related field
Proven experience in technical support, troubleshooting software applications, system administration, or similar roles.
Strong understanding of partner ecosystems and related software applications, business solution platforms such as ERP systems, CRM software, and collaboration tools
Effective communication skills with the ability to convey technical concepts to non-technical users
Knowledge of business processes, workflows, and best practices
Proficiency in Microsoft Office Suite
What We Offer:
A great Team and culture – please see our Recruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
Competitive Salary and benefits.
The opportunity to work within a global and diversely international team.
A supportive and collaborative environment.
Colleague Recognition Awards
About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled