Shire Jobs

Job Description

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient communication between guests and hotel departments. This role requires a dynamic leader who can manage a team of front desk agents, resolve guest concerns, and ensure the highest level of customer satisfaction, all while optimizing operational performance and maintaining the hotel?s standards of excellence.

Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road?4.5 hours from Anchorage and 2 hours from Fairbanks?this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.

Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.

Position Details: This exciting seasonal role is available from April 28 - September 17, 2025. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $7.50 a day.

Join us for an unforgettable adventure in an extraordinary setting!

Job Responsibilities

Team Leadership & Supervision:

Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff.

Train and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures.

Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention.

Develop and manage the front desk schedule to ensure adequate coverage and efficient operations.

Guest Service Excellence:

Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally.

Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions.

Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food & beverage).

Oversee VIP guest services, ensuring that special requests or amenities are handled promptly.

Operational Management:

Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services.

Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information.

Coordinate with tour directors, housekeeping and maintenance to ensure rooms are ready for check-in and handle any special requirements for guests.

Manage room inventory, monitor overbooking, and assist with managing room rates and availability in collaboration with the Reservations Department.

Guest Billing & Payments:

Oversee guest billing and payment processes, ensuring accuracy and compliance with hotel policies.

Assist with resolving billing discrepancies and guest inquiries regarding charges or payments.

Front Desk Systems & Technology:

Ensure proper usage and operation of the hotel?s Property Management System (PMS), ensuring data is entered accurately and in a timely manner.

Monitor front desk cash handling procedures, ensuring adherence to hotel policies and safeguarding of funds.

Staff Training & Development:

Continuously train front desk staff on customer service, brand standards, and hotel policies.

Hold regular team meetings to communicate any changes in procedures, guest feedback, and operational goals.

Ensure that team members are up to date on safety protocols, emergency procedures, and hotel services.

Administrative & Reporting Duties:

Prepare daily, weekly, and monthly reports on front desk operations, including occupancy rates, guest feedback, and financial performance.

Track and report guest satisfaction metrics, identifying areas for improvement and implementing corrective actions when necessary.

Assist with department budget planning, cost control, and staffing levels.

Qualifications

• Associate Degree or Bachelors Degree in hospitality field preferred.

• A strong knowledge of personal computers is essential.

• Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.

• Two years management experience.

• Must be able to lead, motivate, and communicate effectively with others.

• Strong organizational abilities are essential.

Working Conditions:

• Must be available to work flexible hours, including evenings, weekends, and holidays, based on hotel needs.

• The Front Desk Manager may be required to work shifts, including night shifts, and on-call hours during high occupancy periods.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .