Job Information
Marriott Vacations Worldwide Guest Services Assistant in Denpasar, Indonesia
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
JOB SPECIFIC TASKS
Support a team to make sure arrival date & preview date are same with company system
Make Pre-Arrival call or email to confirm arrival date & preview date
always coordinate with activation team for any changes arrival, preview or room upgrade.
update information to GRA/gallery regarding meet & greet on check in process
provide passport form to guest on check in process or preview time
welcoming guest on arrival & requalified to ensure all data valid
make friendly reminder call to make sure preview on time
provide information area & facilities, make sure guest on satisfaction.
anticipate guest needs & build the rapport with guest
address guest complain & escalate to manager when needed.
Ensure Compliance with health & quality standards
CANDIDATE PROFILE
Minimum of one (1) year of experience in administrative, data entry or a related field.
Proficiency in English (additional language required for certain positions)
Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
Ability to work under pressure, manage multiple priorities, and be a self-starter.
Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
Excellent organizational and attention to detail skills.
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
- Learning
Administration
- Organization
Personal Attributes
Integrity
Positive Demeanor
Dependability
Stress Tolerance
Adaptability/Flexibility
Presentation
Communications
Listening
Communication
English Language Proficiency
Applied Reading
Interpersonal Skills
Diversity Relations
Teamwork
Interpersonal Skills
#imvwap
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture