The Hertz Corporation Courtesy Bus Driver in Denver, Colorado
Ride the wave into a new career with Hertz!!! We are looking for a Courtesy Bus Drivers with a passion for driving customer satisfaction while being a brand ambassador. If this is you and you’re ready for your next destination, then you have cruised to the right spot!
The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group rental location.
The key responsibilities and accountabilities are:
Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
Personally, welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Ensure the bus is kept tidy at all times with maps available.
Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.
Complete any relevant paperwork in line with Company Audit and Department of Transport standards
Passion for customer service and attention to detail – Go the extra mile.
At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements
Minimum 2 years PCV catD1 driving experience (International)
Minimum of 2 years Customer Service Experience
21 years of age or older
Must be able to:
Obtain a DOT medical clearance
Work flexible shifts including weekends and holidays; and work overtime as required.
Work indoors and outdoors during all weather conditions.
Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks
Demonstrate professionalism, excellent communication and interpersonal skills
Lift up to 45 pounds
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran