Shire Jobs

Salary Range

USD $18.50/Hr. -

Overview

The Job in a Nutshell:

The role of the Customer Service Coordinator/Greeter is to provide excellent customer service to Natural Grocers customers . The Customer Service Coordinator/Greeter will greet customers as they enter and leave the store, thank customers for shopping with us as they exit the store and clean used shopping carts and hand baskets.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

07/08/2024

Responsibilities

Main Ingredients:

• Provide world class customer service to all customers

• Greet and welcome customers as they enter the store

• Provide customers general direction to product and department location

• Answer customer questions or direct them to someone who can

• Direct customers with returns

• Inform customers of upcoming events by offering event literature and inviting them to attend

• Offer customers a Health Hotline magazine and informs them of current or upcoming promotions.

• Offer free samples to customers and directs them towards other instore samples.

• Assist with carry-outs.

• Be aware of lines at registers and page for help if needed.

• Provide restroom code to customers as needed

• Inform customers about {N}Power Rewards Program, and assists with sign up prior to checkout

• Identify and assess customers’ needs to achieve satisfaction

• Sharing our appreciation for our customers business’

• Inquiring if the customer was able to find everything they were looking for or if they require additional assistance

• Calling a Crew member to assist customers with finding items as needed

• Maintain a clean and inviting entry way

• Keep automatic door track free of rocks and debris

• Keep entry way clear of tripping hazards

• Clean up any trash and debris in the entry way

• Keep interior entry way floor clear of water during inclement weather

• Communicate with store management when shoveling or salting is needed during inclement weather

• Maintain shopping carts and hand baskets

• Offering shopping carts and hand baskets to customers

• Returning the Amigo Cart after use

• Ensuring the Amigo Cart is charging when not in use

• Gathering and stacking hand baskets to avoid any tripping hazards

• Gathering and organizing carts in the entry way

• General cleaning as needed

• Alert store management to issues at the front-end of the store

• Assist customers with complaints by directing them to store management

  Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

• Prior customer service experience preferred

• Must have a friendly, enthusiastic, and kind approach to customer service

• Excellent Customer Service skills

• Excellent Communication skills

• Ability to work at front-end of the store in varying temperatures

• Able to sit and stand for long periods of time as needed

• Able to work independently

• Able to successfully multitask

• Good interpersonal skills

• Ability to show empathy when dealing with upset customers

• Attentive and assertive

• Flexible Schedule

  This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.

  Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

  All Crew Members

• Birthday Bonus Pay

• Vitamin Bucks (up to $2,080 earned as store credit annually)

• Holiday Pay for 5 Holidays – Stores Closed

• Paid Time Off (sick days and vacation) that Increases with Tenure

• Paid Nutrition Education

• good4u Crew Member Discount

• {N}power Program (customer appreciation and rewards program)

• Regular, Scheduled Pay Increases

• Advancement Opportunities and Career Development

• Health and Wellness Program

• Employee Assistance Program (EAP)

• Employee Referral Program

  Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance

• Paid Parental Leave

• Paid Medical Leave (through company paid short-term disability insurance)

• Company Paid Short-Term Disability Insurance

• Company Paid Life Insurance

• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance

• Retirement Savings Plan (401k) with discretionary Company Match

• Healthcare and Dependent Care Flexible Spending Account (FSA)

• Health Savings Account (HSA) with Company Match

  Diversity Statement

  At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

  At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

  Physical Capabilities and Environmental Demands:

  N = Never

  O = Occasional; 1-33% of time

  F = Frequent; 34-66% of time

  C = Constant; 67-100% of time

  Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.

• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.

• Must be able to occasionally use the computer for data entry and use of mouse.

• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.

• Must be able to frequently to reach above chest.

• Must be able to occasionally sit, squat, kneel, and climb as needed.

  Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.

• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Need help finding the right job?

We can recommend jobs specifically for you!

LocationUS-CO-Denver

Job ID2024-27292

Address2033 S Colorado Blvd

Work EnvironmentIn-person

CategoryStores

Salary RangeUSD $18.50/Hr. -