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***The location for this position is virtual/remote***

Reporting to the Business Development Manager, as the HRCC Specialist for the CALA region, you will enrich hotel performance through HRCC resources. Activities include promoting all HRCC lines of business such as ResMax, HPSS, and GA. Activities will include enrolling new and supporting existing hotels into the ResMax Auto Attendant program and collaborating with other commercial and support teams in the enterprise to improve regional performance.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Implement initiatives to lead ResMax adoption, including hotel and portfolio consults
• Develop and deliver content to communicate the HRCC value proposition at special events, conferences, and client meetings

How you will collaborate with others:

• Be the liaison for HRCC services and initiatives including HPSS to support performance optimization
• Cultivate Hotel and Corporate partner relationships

What projects you will take ownership of:

• Identify initiatives and manage implementation based on performance analysis
• Perform other duties that would support HRCC Business Development, as assigned.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Fluent Spanish language (written/spoken)
• High Proficiency in analyzing data in Excel (can maintain complex spreadsheets) and PowerPoint
• Six (6 ) months working within Hilton Reservations and Customer Care
• Travel up to 25%, both domestic and international

It would be useful if you have:

• Six (6 ) months of experience in the HRCC Business Development Team
• One (1 ) year experience working in Sales, Reservations or Front Office at hotel-level
• BA/BS Bachelor's Degree

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant_Accommodation_and_Accessibility_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 10 days of paid time off in your first year of employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, pre-tax commuter benefit and our travel discount. The hourly rate for this roleis$40,000-$60,000and is determined based on applicable and specialized experience and location.#LI-REMOTE

Job: Call Center and Reservations

Title: HRCC Specialist, CALA

Location: null

Requisition ID: COR014U9

EOE/AA/Disabled/Veterans