Shire Jobs

Reports To: General Manager / Business Unit General Manager

Essential Job Functions:

This position is responsible for providing strategic and technical leadership in the development, application and consistent implementation the RockTenn Quality System including processes and tools for the container division within an assigned plant location. Individual is capable of effectively interfacing and influencing with sales’ leaders, operation’s leadership, as well as plant line leadership. Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements.

Responsibilities:

· Directs the Quality Management System at the plant

· Perform ISO Management Representative role, if ISO certified plant

· Achieve Green Belt Six Sigma certification and lead green belt projects

· Achieves desired results in Quality by diagnosing, designing, implementing, then insuring division’s processes, practices and procedures are fully and consistently adhered within the plant by working directly with all plant personnel including sales, design, customer service, planning, manufacturing and shipping / delivery.

· Fully accountable for continuous improvement in the plant’s quality programs through use of external and internal benchmarking, leveraging of industry/manufacturing best practices.

· Facilitate formal problem solving team activities to drive to root cause and corrective action

· Coaches and trains plant leadership and plant personnel to achieve desired results.

· Effectively consults with and presents quality programs and solutions to all levels of the plant’s internal and external customers.

· Fully versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC).

· Works with division’s suppliers and vendors in achieving quality expectations of internal and external customers.

· Oversight for the areas specific to document management, calibration, CAPA, Internal Assessment, Management Review, Supplier Management and employee training as it relates to the Quality Management System

· Drive’s plant accountabilities in the areas of: tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports.

· Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action.

· Performs other duties as assigned.

Preferred Experience/Education:

· Bachelor’s degree

· Previous experience in quality systems or corrugated leadership

· Experience as a trainer or presenter

· Competent with Microsoft Office and statistical software

· Previous ISO certification

· Six Sigma Green Belt certification

Capabilities

· Customer Orientation · Maintains relationships, seeks feedback and follows up with customers; empowers team to respond to customers efficiently and effectively.

· Leadership · Inspires team to achieve individual, team goals; fosters culture of inclusion through talents, strengths and personal motivators of employees; establishes high standards and stretch goals; inspires others through personal behaviors.

· Initiative · Clearly communicates organization’s priorities and provides resources and support to accomplish goals; identifies and eliminates barriers to effective execution of goals.

· Teamwork · Communicates vision that is easily linked to team goals; establishes metrics for team in support of organization’s initiatives; fosters, promotes and respects diversity; builds strong relationships and removes barriers that impede team’s success.

· Problem

Solving/Decision

Making · Proactively works to improve results for organization, even at expense of team; makes decisions with key customers in mind; delegates decisions to appropriate level.

· Communication · Written and spoken communication clearly delivers intended message, outlines expectations and success metrics; delivers messages that are consistent, positive and motivating for team; has personal reputation for honesty and trustworthiness.

· Achievement

Focused · Displays energy and commitment for setting and achieving aggressive goals; exhibits relentless focus on continuous improvement; facilitates joint problem-solving across departments, organization.

· Performance

Mindset · Proactively sets "stretch goals" for self and team; provides clear explanations of all metrics, evaluation criteria; holds performance dialogues regularly; is proactive in management of negative/positive performance of team members.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.