Job Information
Intermountain Health Supervisor Patient Access Registration in Denver, Colorado
Job Description:
An Acute Patient Access Supervisor is responsible for day-to-day operations of the Revenue Service Center and Hospital departments. This role is responsible for implementing and enforcing comprehensive quality management programs that comply with standard operating procedures and the regulations of certifying, licensing, and accrediting agencies.
Essential Functions
• Oversee day-to-day functions of the assigned patient access department.
• Collaborate with partnering leadership teams to evaluate service needs and volumes for staffing.
• Assign daily work schedules and approve timecards.
• Provide support for estimates, financial assistance, payment plans, and charity care.
• Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees.
• Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve billing/insurance/claims submission, disputes or complaints to resolution, as needed.
• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).
• Provide patients with directions, maps, and parking information. • Coordinate with clinical and administrative staff to ensure smooth patient flow, quality care, and downtime procedures.
• Ensure obtaining prior authorizations, referrals, estimates, and financial clearance.
Skills • Interpersonal Skills • Customer Service • Industry Standards • EHR • Microsoft • Cash Handling
Medical Billing • Complaint resolution
• EMTALA • Healthcare Regulations
Qualifications • High School diploma or equivalent is required. Associate’s level degree or higher is preferred. Degree must be obtained from an accredited institution. Education is verified.
• Demonstrated intermediate experience in a Patient Access Role
. • Demonstrated ability to work in a fast-paced environment.
• Demonstrates a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
• Demonstrates ability to resolve Caregiver and Patient/Family complaints
• Demonstrates proficiency in Electronic Health record, Epic preferred
Physical Requirements:
Physical RequirementsOngoing need for employee to see and read information, documents, assess patient needs, operate monitors and computers, identify equipment and supplies.Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.May be expected to stand in a stationary position for an extended period of time.
Anticipated job posting close date:
10/02/2024
Location:
Northglenn Healthcare Pavilion, Saint Joseph Hospital
Work City:
Denver
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$24.84 - $40.57
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.