Job Information
Vertiv Corporation Technical Instructor Thermal - Westerville in Denver, Colorado
The Technical Instructor - Thermal will deliver training programs (e-learning, virtual, and conventional face-to-face) to field service associates, customers, and service partners on Vertiv thermal management products and systems. Prepare, conduct, and evaluate technical training programs; write literature and materials used in delivery; and design exercises to enhance lectures. Conduct classes regarding safety, security, installation, programming, maintenance, and repair of products and systems. Candidate should have a background in manufacturing, servicing, or repairing thermal management equipment commonly found in the data center marketplace and possess the desire and talents to educate and train others.
RESPONSIBILITIES
- Instruct field service, safety, new hire, and technical classes on Vertiv thermal management products and systems.
- Prepare and maintain classrooms, equipment, and lab areas.
- Conduct presentations and webinars.
- Model and enforce Vertiv safety guidelines at all times.
- Maintain above goal student satisfaction ratings.
- Schedule and facilitate training assessments.
- Maintain and enforce classroom conduct in accordance with published policies.
- Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
- Maintain classrooms and training equipment in good working condition.
- Maintain safety and test equipment proper working order and update tracking lists.
- Maintain tools, spare parts, and lab equipment in proper working order.
- Assist in technical training course material development.
- Participate in New Product Development (NPD) Activities.
- Assess training needs and certification requirements.
- Collaborate with Technical Support, Field Operations, and Engineering to develop training documentation, manuals, and content.
- Participate in on-site support in conjunction with Field Operations, Technical Support, or Engineering.
- Maintain training course materials.
- Review training materials for compliance with training requirements and ensure training material relevance according to schedule.
- Incorporate ECN, FCN, and Safety Bulletins into training in a timely manner.
- Coordinate with product subject matter experts from Field Operations, Technical Support, and/or Engineering to ensure training materials remain current with product updates and performance to ensure the latest information is being taught.
- Practice continuous improvement in all aspects of the job.
- Review and incorporate student feedback.
- Attend professional development training and conferences.
- Witness field services activities to ensure curriculum content is accurate and complete.
- Complete all administrative tasks accurately and in a timely manner.
- Turn in expense reports, trip reports, and timecards accurately and on time.
- Complete student grade cards accurately and on time.
- Order training supplies and materials to enhance instruction programs.
QUALIFICATIONS
Minimum Job Qualifications:
- Proficiency and knowledge of thermal management principles and field service required.
- Knowledge of electrical and electronic controls required.
- Excellent writing and verbal communication skills with an emphasis on presentation skills.
- Excellent organizational and time management skills.
- Possesses a positive attitude and flexibility in a rapidly changing environment.
- Detailed oriented and self-motivated with the ability to work without direct supervision.
- Proficient PC skills including all Microsoft Office products and web-based technologies.
Preferred Qualifications:
- Preferred 5+ years of experience as a technical training instructor.
- Preferred formal trainer/facilitator Certification.
EDUCATION AND CERTIFICATIONS
Minimum of two years technical degree, HVAC preferred, or equivalent training and experience. PHYSICAL REQUIREMENTS
Medium Lifting (30 Ibs. - 5 Ibs.)
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
ENVIRONMENTAL DEMANDS
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
TRAVEL TIME REQUIRED
- 25%
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the