Job Information
TEKsystems IT Support Specialist in Detroit, Michigan
Description:
Help Desk Support
Job Description
We are currently
seeking an enthusiastic and energetic IT Support Desk to join our team. The
candidate must have a broad knowledge of computer software, hardware and
networks. They will aid in resolving a wide range of issues and should be
comfortable and confident in basic problem-solving skills.
S/He will be the
first level of technical support when our customers reach out for help. As
such, it is imperative that the candidate is both technically inclined as well
as a patient and engaging individual. Personality is important – the ability to
have a casual and non-technical discussion to better understand the problem and
diffuse customer frustrations is a must.
Help Desk Responsibilities -experience within all
of these job duties not required
Please apply to this
position if you have experience within any of these job duties. As we may have
other openings specifically for you.
• Troubleshoot
problems reported by users and analyze and isolate issues
• Make
recommendations for resolving issues in a calm and methodical manner
• Monitor ticketing
system service boards, inbound email and receive inbound phone calls.
• Act upon requests
and notifications following defined procedures which vary by client.
• Self-manage
assigned tasks in accordance to Service Desk guidelines.
• Create and manage
workflow incidents within approved ticket and monitoring solutions.
• Assist in
supporting servers, laptop and desktop computers, printers, routers, switches,
firewalls, phones, mobile phones, software deployment, security updates and
patches
• Bachelor degree in
Computer Sciences, Technology or relevant experience
• Specific
experience in various Windows PC Operating Systems
• Including Active
Directory, DNS, DHCP and Group Policies
• Cisco and CompTIA
certifications is a plus
Additional Skills & Qualifications:
• Clear and concise
verbal and written communication is a must
• Methodical
problem-solving skills is a must
• Calm and engaging
interpersonal skills is a must
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.