Job Information
Stiles Machinery Product Specialist - Panel Dividing in Detroit, Michigan
Description
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
ESSENTIAL FUNCTIONS
Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
Analyze the customer’s operation and requirements to develop solutions to meet their needs
Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
Provide technical support to the service group
Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.
QUALIFICATIONS
Bachelor’s Degree in Engineering or equivalent industry experience
Three to five years relative experience in panel processing industry and technical support role.
SKILLS & ABILITIES
Proficiency with MS Office Suite
Ability to multitask
Adaptability to changing priorities
Strong verbal and written communication skills
Strong administrative skills
Exceptionally strong customer service skills
Effective presentation skills
Excellent problem-solving skills
Ability to work with metric and American measurements
WORK ENVIRONMENT
Typical Office Environment
If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process.