Job Information
LMI Technologies Technical Support Engineer in Detroit, Michigan
LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.
What will you do as an Technical Support Engineer?
The Technical Support Engineer applies knowledge of LMI 3D sensors to resolve customer product issues and conduct customer sample testing. Using the online ticketing system, you will communicate with customers, investigate support questions/problems, and respond or escalate as appropriate. This position includes conducting feasibility studies on new applications and also growing our online knowledge base.
A Technical Support Engineer may transition to the Application Engineer or Field Application Engineer role, participate in pre-sales support, work closely with the sales team to solve challenging customer applications, and grow business.
Monitor Zendesk dashboard, used to log customer support tickets.
Communicate with customers to gather necessary information and respond to questions.
Troubleshoot technical issues.
Resolve tickets in a timely manner
Communicate with the product development team and escalate product issues as necessary.
Be an expert on all LMI 3D sensor products. Know hardware specs and how to use LMI machine vision software tools.
Maintain lab test and demo equipment to ensure that it is operational at all times
Conduct feasibility and sample testing, to determine if our sensors meet specific customer requirements.
This position does not require travel.
What do you need to be successful?
Requires college degree in technical field, preferably in Electrical or Mechanical Engineering.
Experience in the high-tech or factory automation industry space is nice to have
Recent Engineering graduate (without work experience but with relevant project experience) will be considered
Software programming experience (C, C# or VB.NET) is highly desired.
Working knowledge of PLC’s and factory automation is desired.
Previous machine vision experience (with LMI products or a competitor) is desired.
Excellent communication skills, both written and over the phone.
Able to handle challenging customer situations.
Exceptional organizational and prioritization skills
Self-motivated. Have a positive attitude and a results-oriented approach to your work.
How to submit your interest?
If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.
While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!
Why being inclusive is important to us?
At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.
If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.
We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).
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