Job Information
Cummins Inc. Inside Sales Coordinator - Level II in Dewas, India
DESCRIPTION
Key Responsibilities:
Provide pricing and administration support.
Manage new part activation.
Consolidate and track progress of open orders.
Set up new customers, including NFA, price, and tax entry.
Update demand forecasts.
Compile sales reports.
Consolidate and communicate customer delivery scorecards to cross-functional teams.
Manage QSI release order process and audit preparation.
Consolidate customer purchase orders and pricing approvals in the database.
Respond to incoming electronic customer inquiries (e.g., emails, forms) and customer calls, engaging a more experienced Inside Sales Coordinator if needed.
Compile budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time, and other information for the customer-facing sales force.
Schedule customer visits and events, and participate in their execution and preparation.
Receive and process orders, issue order acknowledgments, invoices, and shipping notices for simple jobs.
Compile and communicate order status, inventory status, and other associated information to the customer-facing sales force where the procedure is well documented and repetitive.
Assist in resolving customer issues (including shipment and after-sale).
Compile, conduct analyses, and report inventory/stock levels where the procedure is well documented and analysis is repetitive.
RESPONSIBILITIES
Experience:
- Minimum 2-3 years of relevant experience.
Competencies:
Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Channel Awareness: Explains and contextualizes industry structure, dynamics, and path to market to advance organizational goals.
Account Planning: Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
Adapts to target audience: Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g., sales professionals, customers, training vendors, etc.) can understand, retain, and use the information.
Integrates Customer Perspective: Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
Sales Forecasting: Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
Sales Pipeline Management: Plans proactively for successful execution of account/territory-level sales strategies and plans based on the current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high-impact activities accordingly; as applicable, coaches sellers to achieve sales objectives.
Sense Making: Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Qualifications:
- High school graduate; an engineering background will be an added advantage.
Job Sales
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2407190
Relocation Package Yes