Shire Jobs

Mobile Shire Logo

Job Information

Humana Senior Process Improvement Professional (Remote) - Author by Humana in Dover, Delaware


The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

You may be a good fit for this role if you have:

  • Bachelor's degree or equivalent experience

  • 5 or more years of consulting and/or process improvement experience

  • 5 or more years of technical skills

  • Experience in leading process improvement initiatives with proven results

  • Strong business acumen and analytical skills in order to see the big picture and draw out insights and observations

  • Excellent interpersonal, organizational, communication and presentation skills

  • Problem solver with a proven ability to lead in a fast paced, highly complex organization

  • Indirect leadership of cross-functional teams to ensure project objectives are obtained.

  • Deliver results with short deadlines and minimal supervision

It would also be helpful to have:

  • The ability to work independently and creatively.

  • High degree of emotional intelligence and the ability to engage in collaborative dialogue with senior leaders, peers, and team members.

  • Passion for contributing to an organization focused on continuously improving consumer experiences

Additional Information

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our team because we know we are all in this together.

Location: Boston, MA, Louisville, KY, or Remote

Travel: 5-10% post-COVID


Scheduled Weekly Hours