Job Information
PLURALSIGHT, LLC Strategic Account Support Representative in DRAPER, Utah
Job Description: The Strategic Account Support Representative partners closely with the Account Executive (AE) and Customer Success Manager (CSM) to secure renewals for our Strategic Accounts. They work closely with the account team to be proactive with accounts to identify opportunities for renewal or upsell. This role will ensure revenue renewal, customer success and long term partnership with assigned customers. The Strategic Account Support Representative will partner with Sales teams to prioritize sales opportunities; helping to remove roadblocks, so we can execute with precision and secure revenue for the company.
Who you're committed to being: * You have strong interpersonal and communication skills; in addition, you can synthesize complex business challenges build clear solutions and messages for audiences at various levels of sophistication * You are a great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment * You listen, think logically, strategically, and tactically to solve complex problems * You are highly self-motivated and you demonstrate an ability to assume responsibility and work autonomously * You can build trust with key stakeholders and look to collaborate across teams for success
What you'll do: * Complete expansion and new business transactions, as well as proactive renewal management including all administrative tasks such as obtaining Purchase Orders when required, quoting, and order creation and submission * Review and recommend contract terms, aide customers in navigating the MSA process * Assist reps and customers with vendor form agreements and other administrative tasks relate to sales process * Coordinate with Finance and Legal teams to ensure contract and invoice alignment to sales orders provide quotes to prospective customers as advised by the Sales team * Research and find data to support individual and comprehensive selling activities * Look for areas of improvement within the systems and process to further enable efficiency. * Operate as primary field and inside support resource, providing task offloading as needed.
Experience you'll bring: * Experience dealing with Procurement departments for large organizations. * Experience with the SaaS renewal experience * Experience negotiating large renewals in ARR * Experience with Salesforce CRM
Requirements: * Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. * Good verbal, written and presentation and interpersonal skills both with customers and internal stakeholders.
Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here: * We're remote- and hybrid-friendly * We're mission driven and guided by our culture pillars * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We're lifelong learners and champion team member growth and advancement * We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve proce sses and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist... For full info follow application link.