Job Information
Citigroup Customer Service Senior Manager (Hybrid) in Dublin, Ireland
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Securities Service Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team / Role Overview
The Customer Services Senior Manager within Securities will be responsible for ensuring that Citi is delivering a best-in-class client experience and for implementing an appropriate service delivery governance structure focused on proactive client management. The Securities Service business covers Custody, Securities Finance, Funds Services and Execution Services. It is within the remit of the Customer Services Senior Manager role to act as an advocate for the client within Citi. The role will require the candidate to collaborate with all regional stakeholders to ensure are fully aligned in execution of Service strategy.
What you’ll do
Positively contribute to the Citi Services strategy execution at a country and regional level
Implement and monitor required policies and controls within the team
Create collaborative relationships with the client(s) and act as trusted advisor on service related matters and proactively manage clients through the provision of excellent customer service and understanding their strategic goals and needs
Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi’s operational Subject Matter Experts. Arrange subject matter discussions/reviews as required.
Set the standards and instil a culture of exceptional client service across the operational teams servicing assigned clients.
Participate in Due Diligence Visits & attending Board Meetings with respect to operational performance.
Own client service review meetings ensuring quality metrics and data are presented. Share service review results internally and ensure any resulting action items are managed to conclusion.
Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients.
Partner up with BAU Operations to champion operational solutions & challenge manual/bespoke/inefficient processes to reduce risk, increase efficiency and/or enhance service delivery.
What we will need from you
Good knowledge of the Securities Services industry
Proven track record of client management
Experience of managing by influence and demonstrated ability to manage complex issue resolution.
Self-starter, good problem solver, results oriented.
A strong understanding of the regulatory, risk and control environment impacting our business.
Bachelor's degree/University degree or equivalent experience.
Master's degree preferred .
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. (https://careers.citigroup.com/why-citi/global-benefits.html)
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.