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Accenture HR Program & Operations Associate- EMEA in Dublin, Ireland

  • Handle inbound employee/cross-functional teams’ inquiries. Providing Customer Service to Client’s employees, using Salesforce CRM.

  • Preparing, processing and/or updating employee’s records related to transferring, Leaves, and terminating as well as other HR related processes in Workday, Salesforce and other client’s systems.

  • Explaining Client’s HR policies, procedures, related to transferring, Leaves, and terminating, to new and existing employees.

  • Maintaining computer system by updating and entering data.

  • Compiling reports and spreadsheets and preparing spreadsheets

  • Assisting with exist, Leaves and Transfers meetings with Client’s employees

  • Attend team meetings and trainings as needed

  • Work on miscellaneous projects as instructed.

Knowledge, skills & abilities

Candidates must be able to demonstrate a number of proficiencies that are essential to the position, which include:

  • Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner

  • Must possess strong interpersonal skills

  • Must be able to communicate clearly, both written and orally, as to connect with employees, members of the Client’s HR management team, and in group presentations and meetings

  • Must be able to optimally read and interpret information, present numerical data in an inventive manner, and expertly capture and analyze information

  • Must be able to prioritize and plan work activities as to use time efficiently

  • Must be organized, accurate, detailed, and able to supervise work for quality

  • Must be conscientious, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.

Basic Qualifications

  • Bachelor’s Degree or undergraduate degrees in areas such as finance and business administration

  • Minimum of 3 years of experience in Business Operations

Preferred Qualifications

  • Accenture experience preferred

  • Workday, Salesforce CRM or any other CRM tool

  • Previous HR/Admin experience is a plus but not required