Accenture HR Program & Operations Associate- EMEA in Dublin, Ireland
Handle inbound employee/cross-functional teams’ inquiries. Providing Customer Service to Client’s employees, using Salesforce CRM.
Preparing, processing and/or updating employee’s records related to transferring, Leaves, and terminating as well as other HR related processes in Workday, Salesforce and other client’s systems.
Explaining Client’s HR policies, procedures, related to transferring, Leaves, and terminating, to new and existing employees.
Maintaining computer system by updating and entering data.
Compiling reports and spreadsheets and preparing spreadsheets
Assisting with exist, Leaves and Transfers meetings with Client’s employees
Attend team meetings and trainings as needed
Work on miscellaneous projects as instructed.
Knowledge, skills & abilities
Candidates must be able to demonstrate a number of proficiencies that are essential to the position, which include:
Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
Must possess strong interpersonal skills
Must be able to communicate clearly, both written and orally, as to connect with employees, members of the Client’s HR management team, and in group presentations and meetings
Must be able to optimally read and interpret information, present numerical data in an inventive manner, and expertly capture and analyze information
Must be able to prioritize and plan work activities as to use time efficiently
Must be organized, accurate, detailed, and able to supervise work for quality
Must be conscientious, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.
Bachelor’s Degree or undergraduate degrees in areas such as finance and business administration
Minimum of 3 years of experience in Business Operations
Accenture experience preferred
Workday, Salesforce CRM or any other CRM tool
Previous HR/Admin experience is a plus but not required