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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Experience Design

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard Checkout Services Product Experience Design team is looking for an experience Product Experience Design, Manger to drive our customer experience design strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, and analytical.

Role

You will be responsible for creating and supporting user-centered solutions that enhance our product’s user experience to scale. This role requires a deep understanding of design principles, a passion for building world-class and highly scalable products, and the ability to communicate effectively with stakeholders.

You’ll collaborate with other UX leads, UX designers, Content designers, UX Researchers, Product Management and Developers to create innovative experiences across Mastercard Checkout Services domains while leveraging your passion for design quality.

As a Product Experience Design Manager you will:

• Customer Experience Champion: Collaborate with product stakeholders to ensure a consistent, unified, and high-quality customer experience and user experience across all touch points. Lead large design initiatives from end-to-end, hosting initiative-level sessions, driving adoption of consistent design language and providing day-to-day design leadership.

• Experience Research Champion: Participate in all phases of the research and design process from framing the right problem to solve and defining the design target all the way through to defining the vision, and future state experience to the validation of concepts, prototype or already built products.

• Fostering Collaboration & Innovation: Contribute to the teamwork by participating into design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.

• Project Management Expertise: Manage complex design projects, overseeing scope, timelines and roadmaps to deliver high-quality results that meet established goals.

• Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.

• Design System Champion: Practice the usage of a design system across all programs and products.

• Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards.

All About You

You are a skilled champion of human-centred design. With a keen eye, you craft interfaces that are both intuitive and visually engaging, always prioritizing the needs and preferences of the end user. You excel at collaboration, working seamlessly across teams to transform complex ideas into innovative and user-friendly solutions. As the bridge between different disciplines, you ensure all pieces come together to create cohesive and desirable products.

The ideal candidate for this position should:

• Experience Design: You have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions through Experience research to crafting exceptional user experiences produces high-quality, intuitive interfaces that enhance user experience. 

• Product Savvy: You possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.

• Quality Driven: You have a proven history of delivering high-quality work that consistently meets or exceeds established standards.

• Critical Thinker & Problem Solver: You possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions

• Industry Awareness: You stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.

• Design Thinking: You actively advocate for and have experience with Design Thinking methodology, boasting a successful track record of bringing products to market using this approach.

• Team Player: You have a demonstrated ability to foster a collaborative and productive environment.

Required Experience / Knowledge / Skills (Core)

Interaction Design:

• An understanding of e-commerce checkout, digital design experiences

• Experience in rapid prototyping (Lean UX and Design Thinking)

• Experience in the implementation of creative, useable and compelling mockups and prototypes.

• Experience of designing across multiple media

• Experience using Figma as their primary design tool (or other tools, such as Adobe Creative Cloud, Sketch)

• Experience creating and managing Figma asset libraries

• Experience delivery of Figma designs to technology/development teams

• Experience designing for accessibility standards

• An understanding of complex information architectures for digital applications, SDKs/APIs

"Nice to have" skills:

• Micro-animation

• UX Research

• CSS/HTML/JSON

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.