Shire Plasma Center Assistant Manager in Dubuque, Iowa

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We have best-in-class products available in more than 100 countries across core therapeutic areas including Hematology, Immunology, Neuroscience, Lysosomal Storage Disorders, Gastrointestinal / Internal Medicine / Endocrine and Hereditary Angioedema; a growing franchise in Oncology; and an emerging, innovative pipeline in Ophthalmics. Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.

A subsidiary of Shire, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone.

BioLife's employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off, on the job training, advancement potential AND an environment full of fast-paced fun all while working to save lives.

Monitor waiting room for children whose parents/guardians are donating plasma and provide a safe and clean environment.

Primary Role

Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.

Essential Functions

Responsibilities

  • Operational management (60%)

  • Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.

  • Assists the center manager in identifying and implementing improvements and changes to center processes

  • Participates in the correction and prevention of audit findings.

  • Prepares routine reports and keeps management apprised of center operations and operational issues.

  • Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.

  • Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, Sample Processing and Operational Management areas. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback.

  • Employee development (40%):

  • Manages and develops talent within the center. Participates in the selection of new staff and management within the center. Trains, coaches and mentors staff.

  • Participates in the interviewing of center staff and assists in the selection of center staff.

  • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.

  • Provides timely feedback on performance and initiates disciplinary action when necessary.

  • Participates in the evaluation and review of center staff.

  • Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.

Education & Experience Requirements

Essential: High School Diploma or equivalent required.

Desired: Associates or Bachelor’s degree highly desirable.

Key Skills and Competencies

  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:

Leadership Behaviors

  • Be Positive

  • Be Accountable

  • Be Results Oriented

  • Be An Excellent Manager of Self and Others

  • Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent combination of education and experience.

  • Effective communication, interpersonal, technical and troubleshooting skills.

  • Ability to coach and develop a team of diverse individuals.

  • Ability to understand, communicate, and apply technical documents and instructions.

  • Demonstrated ability to multi-task and prioritize.

  • Aptitude for working with production, financial marketing and other statistical data is desirable.

Other Job Components

Complexity and Problem Solving

  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)

  • Refers to Center Manager for guidance on high-impact and/or sensitive decisions (internal)

  • Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)

  • Delivers performance and review feedback to hourly staff. (Internal)

Internal and External Contacts

  • Reports to Center Manager (Internal)

  • Consults will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. (internal)

  • Coordinates with external vendors and contractors for building maintenance and other contracted services.

Other Requirements

  • May participate in the management of projects and new initiatives within the center or across centers.

  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

  • Requires ability to stand and walk for entire work shift.

  • Potential exposure to blood borne pathogens.

  • Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds.

  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.

  • Requires ability to communicate verbally with donors, in person and on the phone. Requires depth perception and vision at all distances.

  • Occasional travel. (Less than 10%)

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.