Job Information
Pegasystems Cloud Operations Engineer, Deployments in Dulles, Virginia
Cloud Operations Engineer, Deployments
Job Category: Engineering & Cloud
Location: US - Massachusetts - Waltham | US - Virginia - Dulles
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Meet Our Team:
As a member of Service Reliability Team (SRT), you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.
Picture Yourself at Pega:
You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.
What You'll Do at Pega:
Perform provisioning of new environments and upgrade of the Infrastructure components & Product application
Perform decommission of existing environments
Troubleshoot and resolve customers environment issues along with root cause analysis
Create and maintain operational runbooks
Identify and document Standard operating procedures for daily tasks
Participate in testing of pre-release product enhancement testing with Engineering
Identify opportunities for automation of repeated tasks and reduce toil
Write scripts to automate repetitive tasks
Work with team on scheduling upgrade tasks / hotfixes and patches
Manage / execute deployment of system updates / patches and hotfixes
Monitor the teams ticket queue and work with team to distribute tickets in timely manner
Monitor teams email distribution list for escalation / communication and work with team to respond in timely manner
Prepare handoff documentation to work with other global teams
Willing to be oncall to support customers 24 x 7 on rotational basis (including evenings , nights and weekends)
Flexibility to work on rotating shifts to cover weekends (Saturdays and Sundays)
Who You Are:
Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
Works well with cross-functional global and remote teams
Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
Comfortable working in a fast-paced, enterprise environment
Possess customer obsession and proven empathy towards customers
Good communication skills to navigate internal and external customers
What You've Accomplished:
You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:
3+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
3+ years of experience with enterprise scale Linux Administration
Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
Experience with microservices architecture with Kubernetes is a plus
Administration of web servers running Tomcat, Apache, IIS, Nginx
Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus
Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus
Ability to obtain Security clearance if required (US Citizenship is required)
Education / Certifications:
Bachelor’s degree in Computer Science/Engineering or Equivalent
AWS / GCP Certification, required
Certified Kubernetes Administrator, a plus
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 20919