Job Information
Signature Aviation Customer Service Concierge - IAD in Dulles, Virginia
Customer Service Concierge - IAD
Job ID 10109 Date Posted 05/03/2024 Location Dulles, Virginia Airport Dulles Int'l Airport Company Signature Flight Support LLC Job Type Full time Job Level Standard
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Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
The Customer Service Concierge will act as the first point of contact for all customers to the Signature Flight Support FBO locations. A successful candidate will consistently provide excellent customer service ensuring customers feel welcomed and valued. Other key responsibilities will include vehicle valet, luggage handling, fulfilling customer requests, etc.
Job Responsibilities
Resolve customer requests, questions and concerns regarding the Company’s services or products
Transport customers by vehicle to and from airport terminal and local hotels as needed
Experience driving vehicles with both manual and automatic transmission
Assist customers with loading and unloading baggage as needed
Assist crew or passengers with directions or recommendations for food, lodging, etc.
Contact customers by verbal or written communications thanking them for using Signature Flight Support
Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris
Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
Identify crew members, passengers, visitors, and business partners in accordance with the Company’s security procedures
Assist Customer Service Representatives as needed
Perform other duties as assigned
Job Qualifications
High School diploma or GED
Prior hospitality and/or customer service experience preferred
Strong interpersonal, oral and written communication skills
Must possess a valid state driver’s license
An Equal Opportunity Employer including Disability/Vet
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks