Job Information
EMCOR Group Service Dispatcher Scheduler in Dulles, Virginia
Description
Essential Duties and Responsibilities:
Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.
Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.
Schedule Service Calls and Testing Dates with customers and field service technicians
Dispatch field service technicians daily/weekly as required to projects and service sites.
Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.
Maintain Fire alarm and Sprinkler Service schedules.
Quote service and testing work and contracts
Creation and Closure of all work orders
Invoice projects in a correct and timely manner
Lead all collections and accounts receivable efforts
Negotiate pricing and request purchase orders for all equipment.
Maintain exceptional customer service and working relationship.
Visit customers and encourage direct business development and sales activities
Increase the present customer base
Managing multiple projects and deadlines with ability to prioritize and complete tasks.
Analyzes and review proposals to ensure profitability.
Remain objective when faced with predetermined client number/expectations.
Participate in contract and change order negotiations.
Attend monthly department meetings.
Attend and present projects at monthly financial meetings.
Manage 24/7 service calls and scheduling
Physical Requirements
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Equal Opportunity Employer/Veterans/Disabled