Job Information
Kalmar Solutions Back office Support in Durban, South Africa
Category: Kalmar
Facility: Sales
Location:
Durban, ZA
Back office Support
Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.
Making your every move count
Are you passionate about sales and thrive on providing exceptional support? Kalmar is seeking a proactive and detail-oriented Back Office Support professional to join our dynamic team.
In this role, you'll play a pivotal part in driving our success by delivering top-notch commercial and administrative support to our frontline sales teams. Whether it’s assisting with equipment or spares, your contributions will ensure seamless operations and excellent customer satisfaction.
If you're ready to make a meaningful impact in a fast-paced, collaborative environment, we’d love to hear from you!
Main tasks and responsibilities
Sales Support Responsibilities (Equipment and Spare Parts):
Serve as the first point of contact for sales support across Equipment and Spare Parts divisions
Provide commercial, technical, and application support to frontline sales teams for both business units
Drive value-based selling strategies with customers, ensuring alignment with business objectives
Manage discount-level approvals in Salesforce (SF) and ensure proper documentation
Develop short- and long-term demand forecasts for Equipment and Spare Parts in designated areas
Act as a primary liaison for customers regarding offerings, orders, and deliveries for both Equipment and Spare Parts
Approve and acknowledge customer orders within the agreed frameworks.
Sales and Market Development:
Contribute to sales planning and forecasting processes, ensuring integration between Equipment and Spare Parts teams
Actively participate in market and sales development initiatives across both divisions
Manage and maintain Salesforce, including pipeline management and forecast implementation for Equipment and Spare Parts sales activities
Support the preparation and submission of tenders, ensuring accuracy and alignment with customer needs.
Customer Engagement and Training:
Provide product and sales training support to customers for both Equipment and Spare Parts offerings
Track and analyze competitor activities, sharing insights to inform strategic decisions
Serve as a trusted point of contact for customers, addressing inquiries and fostering strong relationships.
Collaboration and Reporting:
Regularly report to both the Head of Equipment Sales and Spare Parts Sales on outcomes, opportunities, and deviations
Actively participate in the development of processes and ways of working to enhance collaboration and efficiency.
What you’ll need to succeed
Minimum Matric Degree Pass or higher (advantageous)
Strong commercial and business acumen with a focus on customer-centric solutions
Proven ability to balance and align priorities between multiple business units
Demonstrated leadership and management capabilities
Excellent communication and interpersonal skills, with the ability to inspire trust and build lasting relationships
Energetic, result-oriented, and a natural problem-solver with a positive attitude
Technical expertise in mobile equipment, material handling, or similar product lines
Proficient in Salesforce and other CRM tools (advantageous)
Fluent in English (written and spoken)
Prior experience in similar roles, ideally within the material handling or container handling industry.
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application now!
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Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion.
www.kalmarglobal.com