Shire Jobs

Description:

Job Summary

The Food and Beverage Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Manager(s) with the supervision of all F&B outlets including the execution of events.

Duties & Functions

• Supervise daily F&B operations, establishing and maintaining policies and procedures

• Interact with guests to investigate and resolve complaints regarding food quality, service, or accommodations

• Perform and assist in some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary

• Ensure associates are kept informed of any changes in policies or events.

• Ensure that department goals are communicated, understood, and met by all employees

• Assist in constructive feedback conversations with associates to help them to perform their jobs better

• Responsible for engaging the guests at every table with friendly dialogue

• Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements

• Directly working with the management team in the development, implementation, and maintenance of quality service standards

• Ensuring food and beverages are being served in a professional and timely manner

• Assist in service training and completion of daily shift

• All other tasks and duties as assigned

Qualifications - External

Qualifications & Standards

• Experience working in a restaurant, F&B and supervisory experience preferred

• On time and reliable for execution of business needs

• Enjoy interacting with people in a fast paced environment.

• Excellent organizational and time management skills.

• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

• Must possess a positive attitude and excellent telephone etiquette.

• Must be willing to participate in a learning environment.

• Must be able to quickly adapt to effectively using new software products.

• Must be dependable and available to work weekends, nights and/or holidays based on business demands.

Primary Location: US-NC-Durham

Organization: Unscripted Durham

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: DUR000135

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.