Job Information
East Boston Neighborhood Health Center Patient Access Representative in East Boston, Massachusetts
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .
Time Type:
Full time
Department:
Registration
All Locations:
East Boston
Description:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Proficient in Microsoft Office Suite.
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…