Job Information
IntelAssist Senior Operations Manager in Eastwood, Philippines
Job Description
Intelassist Inc. Is looking for an Senior Operations Manager who has passion in providing strong leadership for the operation in supporting the company.
Manages day to day operations and handles multiple projects and clients.
Works in tandem with multiple projects and clients to identify and address performance and developmental opportunities
Ensures accurate and timely communication of client and account issues to the Management
Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Talent Acquisition
Keeps track of employee attendance and makes sure work procedures are complied with
Motivates and supports team members through feedback and communication
Performs consistent and effective coaching sessions to address performance gaps
Prepares reports and presentations according to management or client request
Prepares and presents Weekly Business Review for the client
Improves quality of results by recommending changes
Assists in hiring and on-boarding new employees
Communicates company policies
Performs other duties as assigned
Seeks feedback from the client to identify improvement opportunities
Tracks performance against client's requirements ensuring that client's metrics are met
Creates systems and processes that make it easy for clients to do business with the company
Manages execution
Additional attributes required
High level of integrity and honesty
Optimism, calmness, and flexibility
Productivity and quality driven
Can demonstrate the ability to learn new processes
Independent, quick learner, and has initiative
Confident in working with less supervision
Attention to detail is a must.
Ability to create friendly but firm rapport with employees
No attendance issues
Amenable to working on a night shift schedule and shifting schedules
Amenable to working weekends and holidays, if necessary
Preferred Work Experience/Skills
Candidate must possess at least a Bachelor's/College Degree in any field.
Intermediate to advanced expertise in Microsoft Excel is required.
Strong customer service domain experience and excellent people management skills
Related experience working as a BPO manager for a minimum of 5 years
Managed at least 300 head counts.
Ability to handle multiple LOB.
Experience in Power BI is a plus.
Willing to work 100% onsite.
Experience in team management and performance management
Strong decision-making and problem-solving skills
Must have excellent verbal and written English communication skill
Strong organizational skills
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.