Shire Jobs

Job Number 24152529

Job Category Rooms & Guest Services Operations

Location Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Residence Inn are looking for a part-time Night Auditor to join the team!

The role:

A largely administrative role, responsible for completing reporting tasks related to concluding the days business. During a typical shift, you will be working as part of a team to also ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This could be the start of a long, enjoyable, and fulfilling career with the world’s largest hotel company. We encourage progression and development and ask all our associates to be open and vocal about their goals and aspirations so we can support them in achieving these.

Benefits:

· Meals on duty

· Use of the on-site fitness centre

· Wellness programmes

· Uniform provided

· Employee Assistant Programme

· Discounted stays for associates and their friends and family at over 8,000 hotels worldwide

· Food & Beverage discount at the hotels

· Team events

· Training and Development

· Career progression discussions and qualifications

VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.

Preferred Qualifications:

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.