Job Information
ALPINE RESORT & GOLF Front Desk Attendant in EGG HARBOR, Wisconsin
JOB REQUIREMENTS: Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: Provide a high quality of service to the guest at all times and anticipate and exceed guest expectations. Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible. Follow correct check-in/check-out procedures for all guests. Offer and properly handle requests. Effectively operate the hotel computer system or property management system. Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings. Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities): Minimum three years experience working in a Resort/Hotel environment. Must be able to work a flexible schedule, including weekend, evenings and holidays. Job Type: Part-time Salary: \$18 per hour Benefits: Paid training Flexible schedule Shift availability: Day shift Evening shift Weekend shift Education: High school or equivalent (Preferred) Experience: Front Desk: 3 years (Preferred) Resort/Hotel: 3 years (Preferred) License/Certification: Driver\'s License (Preferred) Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Transmit and receive messages, using telephones or telephone switchboards. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. ***** OTHER EXPERIENCE AND QUALIFICATIONS: 3 years Front Desk experience preferred in a Resort/Hotel ***** APPLICATION INSTRUCTIONS: Apply Online: www.alpineresort.com/careers