Job Information
Keeper Security, Inc. Information Technology Engineer, Tier 3 in El Dorado Hills, California
Keeper is hiring an experienced Information Technology Engineer, Tier 3 to join our IT team. This role is 100% remote with the option of a hybrid work schedule for individuals local to the El Dorado Hills, CA office.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for taking our Information Technology Team to the next level!
About Keeper
Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Job
The Information Technology Engineer will report to the Director of IT and will work collaboratively across our Information Security and Compliance Department. You will play a crucial role managing IT resources, developing and implementing IT policies and continually improving IT security. This will be accomplished effectively through technical resolution, guidance and support.
Responsibilities
Manage global IT resources and infrastructure as a Tier 3 resource
Plan and execute complex technical projects to continually improve availability and security of IT resources with minimal interruption of business operations
Improve and streamline IT business processes throughout the organization
Responsible for resolution of IT issues escalated by Tier 1 and Tier 2 IT teams
Build Intune MDM and Kandji MDM software packages and apply policies
Administer Company Firewalls and Network
Deliver IT services to employees and enable fulfillment of business objectives and service level agreements
Implementing IT and Information Security policies and procedures, participating in Information Security and Compliance audits and managing physical and cloud-based IT assets
Maintain IT asset management tracking and conduct regular asset inventory audits
Assist the Information Security team in the resolution of security incidents on IT assets
Mentor employees in IT security best-practices and provide training on the use of IT assets
Partner with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
Respond to and resolve IT service requests from team members
Available to work outside of normal business hours to support a global team
Requirements
7+ years experience managing Information Technology systems
Proficient with Microsoft Windows and OSX operating systems; familiarity with Linux
Expert level knowledge of cloud-based IaaS/SaaS infrastructure and services, including Google Workspace, Microsoft Azure, Microsoft Intune, Kandji and Amazon AWS
Experience managing MDM policies and implementing DLP in both Google Workspace and Microsoft Intune
Ability to build cross-functional relationships, influence and collaborate at all organizational levels
Outstanding verbal and written communications skills for a global audience
Strong business acumen, analytical and detail oriented
A degree in Information Technology or relevant technology field
Keeper is FedRAMP authorized, therefore, all applicants must be a “U.S. Person”
Benefits
Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt